Nestlé is one of the world’s leading food and beverage company, with 2000 global iconic brands and operating in 188 countries.

At Nestlé we work for unlocking the power of food to enhance quality of life for everyone, today and for generations to come. That is our purpose.

We are the Good food, Good life company. We believe in the power of food to enhance lives. Good food nourishes and delights the senses. It helps children grow healthy, pets thrive, parents age gracefully and everyone live life to the fullest. Good food brings us together. Good food also respects our planet and protects resources for future generations.

Get to know us better at www.nestle.com

Join Nestlé Team and be a Force For Good!

We are currently looking for a Customer Facing Supply Chain Manager  to join our Operations team.

Location: Gebze, İstanbul

Type of contract: Permanent

As a Customer Facing Supply Chain Manager (CFSC Mng.), you will have the following responsibilities;

• "Deliver Supply Chain value creation for Nestlé and the Customer by:
• Understanding Customer KPIs, agree targets with the Customer, and report regularly against these targets
• Understanding and raise awareness of the Customer's Supply Chain and its alignment to Nestlé’s Supply Chain
• Build Customer Trust
• "Drive cross functional alignment:
• In partnership with Sales and across Supply Chain, define and lead a common customer strategy.
• Be the coordinator of multi-functional teams during execution of Idea to Launch (Concept Creation to final delivery)
• Working with Sales Teams, define joint improvement plans with Customers to enhance Nestlé's ""ability to win"", supported by CFSC methodology"
• Drive success of On Shelf Availability and Online Availability, On Shelf Freshness and Distributor Stock Availability
• Use eRetailer available data (daily sell out, inventory level, geographical sales, customer forecasts, etc...) to help improve forecasting and stock levels in collaboration with Demand & Supply Planning.
• Be the eRetailers main point of contact for Supply Chain (e.g ensure Supply Chain priorities and measures are followed in Joint Business Plans with key customers)
• Highlight the business opportunities for both Nestlé and the Customer, in creating competitive gaps through supply chain value creation.
• Drive all other Supply Chain Customer efficiency initiatives (eContent management, Order management, Use of data standards - GDSN, eCommerce Friendly Packs, Cost to Serve, Collaborative Planning & Forecasting, CO2 & Sustainability, Customer Based Coordinators) and represent Nestlé in the industry.
• Understanding the route to Market for products sold online in the local market. Analyze risks with other functions (QA, Regulatory, Legal) and escalate the potential issues to the eRetailer or to local authorities if need be."                              
• "Develop, Monitor and Drive the long term updates of the Market Service Strategy Model (MSSM)
• Develop, in close cross functional collaboration, a Market Service Strategy that takes into account the different types of customers and their needs, to provide them with the most adequate, cost effective services.
• Ensure compliance with the defined Service Strategy by closely monitoring its correct application and correcting any deviation
• Ensure the proper long term evolution of the Service Strategy Model through periodic reviews and reassessment of customers, as well as services offered. Also, all updates to the model must be timely communicated to all stakeholders. Coordinate, together with O2C optimization team, the training and development of SC/Sales/Finance specialists"                                     
• Recruit, train, develop and motivate the Customer Facing Supply Chain team ensuring succession plans are in place for all key roles.                                        

Which profile are we looking for?

• Bachelor’s or master’s degree 
• 5 years or more experience in at least two of the following areas :
• Customer Service
• Demand & Supply Planning
• Distribution/ Materials Handling
• Sales and/ or Marketing
• Procurement

What are our employee community values?

Safety, quality, compliance and respect are pillars for our community existence.

Respect is our overaching value in Nestlé. We RESPECT eachother, others, environment and all life around.

We work in a supportive, caring, elevating environment. It is crucial for us to preserve our culture of solidarity.

What are our working values at Nestlé?

Multinational experience at one of the world’s leading food and beverage company

International and domestic career opportunities 

Development opportunities and trainings

Exclusive employee discounts

Employee Assistance Program, 24/7 expert support

Sport benefit program (benefit from more than 350 sport centers)

A paid birthday leave

4 weeks paternity leave

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment.  All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Be a force for good.

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