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Technology Solutions Team Lead - 12 FTC

Technology Solutions Team Lead - 12 FTC

Position Snapshot

Nestlé UK & Ireland

 

Technology Solutions Lead 12 Months Fixed Term Contract

 

Location - Gatwick - Hybrid working 

 

Salary ranging from £40,000 to £50,000 depending on experience plus car allowance and potential bonus and excellent benefits 

Position Summary

We have a fantastic opportunity for a service orientated individual to lead our Technology Solutions clients team within Nestlé Market IT, on a 12-month fixed term contract. This role will be based out of our Gatwick head office, with the team split across both Gatwick and York. However, they provide professional IT services & support to all the Nestlé in the Market businesses, across all sites. The role reports into the IT Customer Care Manager.

Nestlé UK & Ireland is a subsidiary of Nestlé SA, the world’s largest food and beverage company. Nestlé's purpose is enhancing quality of life and contributing to a healthier future. We want to help shape a better and healthier world. We also want to inspire people to live healthier lives. This is how we contribute to society while ensuring the long-term success of our company. 

A day in the life of...

The role is responsible for providing a best-in-class IT support service across all Nestlé businesses in the UK&I market. Main responsibilities include the delivery of second level IT support, alongside compliance and small project activities for a whole host of stakeholders, across a range of levels. We’re an incredibly supportive and pro-active team, so you’ll also demonstrate continuous improvement across all of our activities, as well as providing focus on people development within the team. This is a varied role managing a range of tasks and issues.

 

You’ll also:

 

  • Provide second level IT support to Nestlé in the Market Businesses, following Best Practice and observing the required standards and measures
  • Play a key role in managing a variety of IT issues, ensuring our colleagues feel supported, informed and engaged. Provide VIP support as required.
  • Provide support and help via our standard and future support channels, including our Digital Bar and via a range of IT request and issue webforms
  • Maintain our in-house Service Portal, ensuring our service catalogue and knowledge database are maintained
  • Perform a range of line management activities including performance reviews, regular one to one development discussions, talent discussions, etc.
  • Support compliance activities to the relevant standards, maintaining IT security and compliance measures to protect Nestlé data
  • Identify opportunities to develop and implement process improvements to drive efficiencies and continually enhance our customer experience

 

What will make you successful

To be successful you’ll have a background in customer service with a strong interest in IT, coupled with line management experience. It’s important that you have a positive attitude, are an effective communicator, a team player, have a self-motivated attitude and a flexible approach in everything you do. Your ability to demonstrate good planning and problem-solving skills is key, along with a genuine “can do” attitude and a positive outlook.

 

  • Excellent people and communication skills
  • Excellent Customer Service skills across a variety of channels
  • Experience in an IT support role
  • Knowledge of PC, Windows and mobile technologies
  • Demonstrable team working & initiative whilst remaining adaptable, flexible, willing, and able to learn quickly

What you need to know

What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus statutory holidays plus flex leave, pension scheme and a real focus on personal development and growth

 

The closing date for this role is Friday 10th December

 

At Nestlé, our values are rooted in respect – for our employees, our customers and our consumers.  That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process.  Be yourself, everyone else is taken!

Right to work

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. The successful candidate therefore must be able to demonstrate their right to work status for the UK during the recruitment process. We have assessed this role and it could be applicable for sponsorship under the Skilled Worker route. If you do not have the right to work in the UK and you are unable to gain this independently, we may be able to provide sponsorship under the Skilled Worker route in line with the Home office guidelines. We encourage you to review the UK Home Office guidelines ahead of submitting a job application to review whether you meet the eligibility criteria under the Skilled Worker route and understand the immigration fees that you would be responsible for when making a visa application. If you require sponsorship, please discuss this with us as part of the recruitment process.

Position Snapshot

Nestlé UK & Ireland

 

Technology Solutions Lead 12 Months Fixed Term Contract

 

Location - Gatwick - Hybrid working 

 

Salary ranging from £40,000 to £50,000 depending on experience plus car allowance and potential bonus and excellent benefits 

Position Summary

We have a fantastic opportunity for a service orientated individual to lead our Technology Solutions clients team within Nestlé Market IT, on a 12-month fixed term contract. This role will be based out of our Gatwick head office, with the team split across both Gatwick and York. However, they provide professional IT services & support to all the Nestlé in the Market businesses, across all sites. The role reports into the IT Customer Care Manager.

Nestlé UK & Ireland is a subsidiary of Nestlé SA, the world’s largest food and beverage company. Nestlé's purpose is enhancing quality of life and contributing to a healthier future. We want to help shape a better and healthier world. We also want to inspire people to live healthier lives. This is how we contribute to society while ensuring the long-term success of our company. 

A day in the life of...

The role is responsible for providing a best-in-class IT support service across all Nestlé businesses in the UK&I market. Main responsibilities include the delivery of second level IT support, alongside compliance and small project activities for a whole host of stakeholders, across a range of levels. We’re an incredibly supportive and pro-active team, so you’ll also demonstrate continuous improvement across all of our activities, as well as providing focus on people development within the team. This is a varied role managing a range of tasks and issues.

 

You’ll also:

 

  • Provide second level IT support to Nestlé in the Market Businesses, following Best Practice and observing the required standards and measures
  • Play a key role in managing a variety of IT issues, ensuring our colleagues feel supported, informed and engaged. Provide VIP support as required.
  • Provide support and help via our standard and future support channels, including our Digital Bar and via a range of IT request and issue webforms
  • Maintain our in-house Service Portal, ensuring our service catalogue and knowledge database are maintained
  • Perform a range of line management activities including performance reviews, regular one to one development discussions, talent discussions, etc.
  • Support compliance activities to the relevant standards, maintaining IT security and compliance measures to protect Nestlé data
  • Identify opportunities to develop and implement process improvements to drive efficiencies and continually enhance our customer experience

 

What will make you successful

To be successful you’ll have a background in customer service with a strong interest in IT, coupled with line management experience. It’s important that you have a positive attitude, are an effective communicator, a team player, have a self-motivated attitude and a flexible approach in everything you do. Your ability to demonstrate good planning and problem-solving skills is key, along with a genuine “can do” attitude and a positive outlook.

 

  • Excellent people and communication skills
  • Excellent Customer Service skills across a variety of channels
  • Experience in an IT support role
  • Knowledge of PC, Windows and mobile technologies
  • Demonstrable team working & initiative whilst remaining adaptable, flexible, willing, and able to learn quickly

What you need to know

What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus statutory holidays plus flex leave, pension scheme and a real focus on personal development and growth

 

The closing date for this role is Friday 10th December

 

At Nestlé, our values are rooted in respect – for our employees, our customers and our consumers.  That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process.  Be yourself, everyone else is taken!

Right to work

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. The successful candidate therefore must be able to demonstrate their right to work status for the UK during the recruitment process. We have assessed this role and it could be applicable for sponsorship under the Skilled Worker route. If you do not have the right to work in the UK and you are unable to gain this independently, we may be able to provide sponsorship under the Skilled Worker route in line with the Home office guidelines. We encourage you to review the UK Home Office guidelines ahead of submitting a job application to review whether you meet the eligibility criteria under the Skilled Worker route and understand the immigration fees that you would be responsible for when making a visa application. If you require sponsorship, please discuss this with us as part of the recruitment process.

Gatwick, GB, RH6 0PA

Gatwick, GB, RH6 0PA

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