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Retail Experience Manager

Retail Experience Manager

Gatwick, GB, RH6 0PA

Gatwick, GB, RH6 0PA

Position Snapshot

Nespresso
 
Retail Experience Manager – 12 month FTC 

Gatwick / Central London - The Nespresso boutiques are located across the whole of the UK & Ireland so regular travel should be expected.  

Competitive salary + plus potential bonus + car allowance + fantastic benefits 

This is a full time temporary opportunity but we are always open to discuss individual’s flexible working needs so please speak to us during the recruitment process to understand what this could look like. 

Position Summary

The Nespresso team are recruiting for an talented Retail Experience Manager to join their team. This is a brand new role which has been created to manage and oversee a program of initiatives identified through ‘Retail Re-imagined’. The purpose of this exciting project is to transform the Nespresso boutique network across the UK&I into experience hubs for the customer.


We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

A day in the life of...

As a Retail Experience Manager you will ultimately be responsible for coordinating and delivering the Retail -Reimagined improvement initiatives. You will project manage virtual teams to ensure the successful delivery of initiatives which will drive improvements in both experience and sales. You will do this by:

 

  • Building a clear roadmap with a solid program of delivery initiatives mapped against key deliverables, objectives and KPI improvements.
  • Effectively communicating the tracking of progress of initiatives.
  • Tenaciously driving yourself and the virtual team in pursuit of delivering business goals.
  • Creatively overcoming obstacles to deliver priorities.
  • Working cross functionally to deliver business goals such as Multi channel. 
  • Ensuring appropriate effectiveness measurements to track success of initiatives alter and intervene if necessary.
  • Creating a culture of continuous improvement with  Regional Boutique Mangers, Multi site Managers and Boutique teams.
  • Recommending new initiatives through the program as opportunities appear.
  • Building and maintaining a constructive, motivating and pleasant working environment in virtual teams.
  • Identifying key stakeholders for each initiative and bringing in appropriate expertise when required.
  • Building effective virtual teams, harnessing their expertise to drive to an initiative release that will improve performance.
  • Working closely with Regional Boutique Managers and Multi site Managers to ensure effective delivery and adoption of the initiatives.
     

What will make you successful

The successful candidate will bring with them a combination of retail and project management experience. They must have a solid understanding of customer experience and have experience in driving improvements centred around this. They will also:

 

  • Have project / programme management experience
  • Understand the business environment, including consumers and competition
  • Have a strong knowledge of Microsoft Office (be able to work on Project, Excel, Word and Power Point at the minimum)
  • Have a solid knowledge of the key financial aspects of retail management (P&L structure, KPIs’ “contribution tree”, ie, drivers, Budget planning and follow-up)
  • Have solid knowledge of the qualitative measures to ensure successful retail performance (Mystery Shopping and Customer Voice)
     

What you need to know

What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus statutory holidays plus flex leave, pension scheme and a real focus on personal development and growth.

The closing date for this role is 9th March 2021.

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.


At Nestlé, our values are rooted in respect – for our employees, our customers and our consumers.  That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process.  Be yourself, everyone else is taken!


Right to work in the UK 
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. The successful candidate therefore must be able to demonstrate their right to work status for the UK during the recruitment process. We have assessed this role and it could be applicable for sponsorship under the Skilled Worker route. If you do not have the right to work in the UK and you are unable to gain this independently, we may be able to provide sponsorship under the Skilled Worker route in line with the Home office guidelines. We encourage you to review the UK Home Office guidelines ahead of submitting a job application to review whether you meet the eligibility criteria under the Skilled Worker route and understand the immigration fees that you would be responsible for when making a visa application. If you require sponsorship, please discuss this with us as part of the recruitment process.
 

Position Snapshot

Nespresso
 
Retail Experience Manager – 12 month FTC 

Gatwick / Central London - The Nespresso boutiques are located across the whole of the UK & Ireland so regular travel should be expected.  

Competitive salary + plus potential bonus + car allowance + fantastic benefits 

This is a full time temporary opportunity but we are always open to discuss individual’s flexible working needs so please speak to us during the recruitment process to understand what this could look like. 

Position Summary

The Nespresso team are recruiting for an talented Retail Experience Manager to join their team. This is a brand new role which has been created to manage and oversee a program of initiatives identified through ‘Retail Re-imagined’. The purpose of this exciting project is to transform the Nespresso boutique network across the UK&I into experience hubs for the customer.


We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

A day in the life of...

As a Retail Experience Manager you will ultimately be responsible for coordinating and delivering the Retail -Reimagined improvement initiatives. You will project manage virtual teams to ensure the successful delivery of initiatives which will drive improvements in both experience and sales. You will do this by:

 

  • Building a clear roadmap with a solid program of delivery initiatives mapped against key deliverables, objectives and KPI improvements.
  • Effectively communicating the tracking of progress of initiatives.
  • Tenaciously driving yourself and the virtual team in pursuit of delivering business goals.
  • Creatively overcoming obstacles to deliver priorities.
  • Working cross functionally to deliver business goals such as Multi channel. 
  • Ensuring appropriate effectiveness measurements to track success of initiatives alter and intervene if necessary.
  • Creating a culture of continuous improvement with  Regional Boutique Mangers, Multi site Managers and Boutique teams.
  • Recommending new initiatives through the program as opportunities appear.
  • Building and maintaining a constructive, motivating and pleasant working environment in virtual teams.
  • Identifying key stakeholders for each initiative and bringing in appropriate expertise when required.
  • Building effective virtual teams, harnessing their expertise to drive to an initiative release that will improve performance.
  • Working closely with Regional Boutique Managers and Multi site Managers to ensure effective delivery and adoption of the initiatives.
     

What will make you successful

The successful candidate will bring with them a combination of retail and project management experience. They must have a solid understanding of customer experience and have experience in driving improvements centred around this. They will also:

 

  • Have project / programme management experience
  • Understand the business environment, including consumers and competition
  • Have a strong knowledge of Microsoft Office (be able to work on Project, Excel, Word and Power Point at the minimum)
  • Have a solid knowledge of the key financial aspects of retail management (P&L structure, KPIs’ “contribution tree”, ie, drivers, Budget planning and follow-up)
  • Have solid knowledge of the qualitative measures to ensure successful retail performance (Mystery Shopping and Customer Voice)
     

What you need to know

What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus statutory holidays plus flex leave, pension scheme and a real focus on personal development and growth.

The closing date for this role is 9th March 2021.

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.


At Nestlé, our values are rooted in respect – for our employees, our customers and our consumers.  That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process.  Be yourself, everyone else is taken!


Right to work in the UK 
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. The successful candidate therefore must be able to demonstrate their right to work status for the UK during the recruitment process. We have assessed this role and it could be applicable for sponsorship under the Skilled Worker route. If you do not have the right to work in the UK and you are unable to gain this independently, we may be able to provide sponsorship under the Skilled Worker route in line with the Home office guidelines. We encourage you to review the UK Home Office guidelines ahead of submitting a job application to review whether you meet the eligibility criteria under the Skilled Worker route and understand the immigration fees that you would be responsible for when making a visa application. If you require sponsorship, please discuss this with us as part of the recruitment process.
 

Apply now »