Associate - Infodesk

Job Success Profile Position Level: All Employees
Job Function:		Sales Infodesk
Region / Market / Country:		South Asia
Location:		Should be open for PAN India
Company:		Nestle Business Services India Pvt Ltd
Department:		Order To Cash - Sales Infodesk
Position Title:		Analyst - Sales infodesk (3A - 3C)
Direct Report to:		Supervisor – Sales Infodesk
About Us:-
Nestlé Business Services India Pvt Ltd (NBS) is at the heart of the Nestlé Group. We provide services in various functions and domains to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals who are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world. We are looking for talents who are eager to learn, team player, digitally-savvy, and who can flourish in a fast-paced, dynamic environment. If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining NBS

Main Purpose of the Job:-
The Sales infodesk Analyst is responsible for executing end‑to‑end sales support activities that support commercial operations, incentive management, Scheme and Discount, and sales reporting. The role ensures accuracy, timeliness, and compliance of sales‑related operational outputs, enabling smooth order‑to‑cash execution and supporting Sales and Finance stakeholders. Sales infodesk is a core O2C service line, covering Daily sales reporting , sales excellence reporting, distribution drive updates, activity updates, Demand supply planning reporting, Invoice/RDBN reporting to all stakeholders and creation of scheme and discount

Key Responsibilities: List the main results which the job must deliver in order to achieve its purpose.
1. Execute Sales infodesk activities across assigned markets or scopes 2. Perform daliy MIS reporting Sales, SEM & D&SP reports to all stakeholders 3. Support Scheme & Docount (VISA) creation and sales MIS preparation 4. Ensure first‑time‑right delivery of Sales & D&SP MIS outputs within defined SLAs 4. Maintain compliance with approval workflows, controls, and documentation standards 6. Coordinate with Sales, Finance, and branch Info‑Desk teams for issue resolution 7. Support audits, reconciliations, and month‑end activities 8. Prepare working template and incorporate changes 9. Stakeholder Management and tracking , self audit of MIS reporting

Key Experience/ Education/Skillset:
Section	Details
Educational Qualification	Graduate in Commerce/Business/Finance. MBA preferred.
Experience	2–5 years in Sales Admin, MIS Reporting, O2C, or FMCG Sales Support.
Experience	Exposure to Shared Services / GBS environment preferred.
Functional Skills	Strong understanding of sales systems and O2C processes.
Functional Skills	Hands-on experience in SAP and downstream sales systems.
Technical Skills	Advanced Excel (Pivot, Dashboards, Automation).
	Power BI for reporting and visualization.
	Automation tools: Power Apps, Power Query, KNIME.
Data Skills	Data validation, reconciliation and reporting accuracy.
Data Skills	Ability to analyze data and provide business insights.
Process Knowledge	Understanding of scheme/discounts, retailer payouts, reporting cycles.
	Knowledge of order management, credit control, supply chain linkage.
	Exposure to BCP and process standardization.
Soft Skills	Strong communication and stakeholder management.
Soft Skills	Escalation handling and resolution management.
Behavioral	Analytical mindset with attention to detail.
Behavioral	Proactive, ownership-driven and improvement-focused.

Job Success Profile Position Level: All Employees
Job Function:		Sales Infodesk
Region / Market / Country:		South Asia
Location:		Should be open for PAN India
Company:		Nestle Business Services India Pvt Ltd
Department:		Order To Cash - Sales Infodesk
Position Title:		Analyst - Sales infodesk (3A - 3C)
Direct Report to:		Supervisor – Sales Infodesk
About Us:-
Nestlé Business Services India Pvt Ltd (NBS) is at the heart of the Nestlé Group. We provide services in various functions and domains to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals who are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world. We are looking for talents who are eager to learn, team player, digitally-savvy, and who can flourish in a fast-paced, dynamic environment. If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining NBS

Main Purpose of the Job:-
The Sales infodesk Analyst is responsible for executing end‑to‑end sales support activities that support commercial operations, incentive management, Scheme and Discount, and sales reporting. The role ensures accuracy, timeliness, and compliance of sales‑related operational outputs, enabling smooth order‑to‑cash execution and supporting Sales and Finance stakeholders. Sales infodesk is a core O2C service line, covering Daily sales reporting , sales excellence reporting, distribution drive updates, activity updates, Demand supply planning reporting, Invoice/RDBN reporting to all stakeholders and creation of scheme and discount

Key Responsibilities: List the main results which the job must deliver in order to achieve its purpose.
1. Execute Sales infodesk activities across assigned markets or scopes 2. Perform daliy MIS reporting Sales, SEM & D&SP reports to all stakeholders 3. Support Scheme & Docount (VISA) creation and sales MIS preparation 4. Ensure first‑time‑right delivery of Sales & D&SP MIS outputs within defined SLAs 4. Maintain compliance with approval workflows, controls, and documentation standards 6. Coordinate with Sales, Finance, and branch Info‑Desk teams for issue resolution 7. Support audits, reconciliations, and month‑end activities 8. Prepare working template and incorporate changes 9. Stakeholder Management and tracking , self audit of MIS reporting

Key Experience/ Education/Skillset:
Section	Details
Educational Qualification	Graduate in Commerce/Business/Finance. MBA preferred.
Experience	2–5 years in Sales Admin, MIS Reporting, O2C, or FMCG Sales Support.
Experience	Exposure to Shared Services / GBS environment preferred.
Functional Skills	Strong understanding of sales systems and O2C processes.
Functional Skills	Hands-on experience in SAP and downstream sales systems.
Technical Skills	Advanced Excel (Pivot, Dashboards, Automation).
	Power BI for reporting and visualization.
	Automation tools: Power Apps, Power Query, KNIME.
Data Skills	Data validation, reconciliation and reporting accuracy.
Data Skills	Ability to analyze data and provide business insights.
Process Knowledge	Understanding of scheme/discounts, retailer payouts, reporting cycles.
	Knowledge of order management, credit control, supply chain linkage.
	Exposure to BCP and process standardization.
Soft Skills	Strong communication and stakeholder management.
Soft Skills	Escalation handling and resolution management.
Behavioral	Analytical mindset with attention to detail.
Behavioral	Proactive, ownership-driven and improvement-focused.

Gurgaon, IN, 122016