About Us: 

Nestlé Business Services India Pvt Ltd (NBS) is at the heart of the Nestlé Group. We provide services in various functions and domains to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals who are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world. 

We are looking for talents who are eager to learn, team player, digitally-savvy, and who can flourish in a fast-paced, dynamic environment. If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining NBS 

Location: Gurugram 

Position Summary:

 Represent, Coordinate & manage site IT activities by being the IS/IT ambassador at Nestle Business Services India Pvt Ltd. Responsible for maintaining IT operational continuity & put in place Nestle standards, compliance and support users. In depth experience of working in the area of  IT performance, portfolio management, IT security and Workforce 360

A Day in Your Life: Key Responsibilities

 Operational activities
- Facilitate day-to-day assistance to the business, through direct contacts and through the resolution of incidents and requests
- Execute & lead in collaboration with SAR IT/IT Hub/Zone for ISIT specialized tasks in order to support the local business

Management of local servers including backups ensuring secured data management

Local Server Support including hardware maintenance
Management of Active and Passive Network
- Coordination with vendor to ensure all network devices are active including Switches, Access Point for Wi-Fi Connections, Wireless Controller including hardware and application maintenance.
- Coordination with vendor to manage end to end Local Area Network in centre
- Management of passive networking - design, plan and execution of structured cabling with third-party services in centre 

- Installation/upgrade of operating system for pcs and laptops
- Installation, configuration of printers. Secure printing solutions  

Management and support for other IT devices and solutions
-Meeting rooms management - end to end support including hardware and system maintenance with third-party services
- Audio/Visual automation system - end to end support including hardware and system maintenance with third-party services
IT Hardware Asset Management
   - Defining IT hardware asset management processes for centre
   - End to End life cycle management of IT Hardware including:
          - Procurement of IT Hardware ensuring timely delivery
          - SAP Transactions to ensure registration of IT Hardware in SAP &  registration/modifications of IT hardware in IT Asset Management tool
         - Ensuring proper write off with due approval for all IT hardware assets at their end-of-life cycle
          - Ensuring proper disposal of IT hardware assets after end of their life cycle
          - Ensuring replacement of IT hardware assets after disposal at the end of their life cycle with new IT hardware assets
    - IT Hardware maintenance with third-party services ensuring smooth IT operations
    - Quarterly verification of IT Assets ensuring Global KPI achieved 

Software Asset Management
   - Defining Software Asset Management Process for centre
   - End to end life cycle management for all software locally managed in centre including:
            - Procurement of Software with proper license agreement
            -  License management ensuring the number of installations should not be greater than number of licenses procured
            - End user support for software installations (manual installations), configurations and support in different functions like LAB, Sensory etc.
            - Data management for software/application
            - Managing Microsoft Licensing allocation, reallocation as required.

IT investment (CAPEX) budget & operational budget (OPEX) for Centre
   - Preparing IT investment (capex) for centre with due approval from Globe Business Solution for NBSI and maintain the same
   - Preparing IT operational budget (Opex) with internal collaboration in centre and aligned with Globe Business Solution for NBSI 

IT Maintenance
   - Ensuring physical security control is correctly applied for IT server room, communication room, switch room and storeroom
   - Ensuring facility management (fire hydrant, air conditioning, Temperature control etc.) should be proper and maintained as per Globe data centre standard

ISIT Security and Compliance:
- Ensure implementation of IS-IT policy as per Nestlé guidelines

Project Management & Vendor Management :
Provide assistance in order to structure delivery of new solutions and enhancements

Ensuring vendor contact details, service level agreement and scope of work are defined and in place for all locally managed vendors related to IT

What will make you successful:  

• BE/ B Tech - Information Technology with minimum 5 years of experience in relevant areas and should be aware of IT standards. 
  - Business process analysis skills and experience
  - Knowledge of ISIT process (ITIL)
  - Project management skills and experience
  - Fixed Assets Maintenance responsibilities, and audit of the assets related to IT equipment
  - Personnel Supervision (contractors or other 3rd parties)
  - Preparation of Investment budgets related to IT equipment
  - Self Management following defined KPIs/Objectives, and proactively tracking them