Position Title: Learning Operations

Job Purpose:

The Learning Operations role is the backbone of the Talent & Learning CoE, responsible for the end-to-end operationalization, governance, communication, and analytics of all learning products and flagship development programmes across SAR. This is a consolidated role combining Learning Engagement and Learning Operations portfolios to drive efficiency, seamless execution, and impactful employee experience.

Job Responsilbilities:

Own end-to-end backend operations for all learning products including enrollment sheet preparation, validation, and enrollment for centrally run programmes. Own RR registration — manage registrations of all participants and maintain completion status tracking. Manage Mentoring programme enrollment, flows, and lifecycle governance. Own Learning Calendar and iLearn Management — ensure up-to-date scheduling and content governance.

Act as Process Owner for iGrow (Executive MBA programme with IIM Calcutta) — manage the full lifecycle including ALP discussions, graduation planning & execution, and mentoring. Drive process flows, reminder mails, and database management for iGrow.

Provide operational backbone for flagship programmes: WIL (Women in Leadership), Digital Capability Building campaigns — AInstein, ILP. Coordinate training logistics. Track Hogan Assessments and External Coaching allocations and completions.

Build and maintain the L&D Scorecard Dashboard covering: Learning (Mandatory/Non-Mandatory), Functional, Leadership, CWS, Digital, GROW/LinkedIn Learning, and Hi-Po/Performer segmentation. Input to Talent and Learning HRIS. Drive Learning Analytics — generate actionable insights for the learning CoE. Ensure SuccessFactors (SF) 100% Data Updation across all talent and learning records.

Drive effective communication across all Talent & Learning processes — PDP, Safer & Faster, LinkedIn Learning, Digital Capability Building. Produce the Learning Snapshot – Quarterly Highlight for stakeholders. Manage Onboarding Mailers + Governance (tracking completion rates, follow-ups). Own Band 3 communications and all process-related communications. Support and execute Learning Townhalls.

Track expenses and institutionalize a costing management framework and governance structure. Manage K2 raising and K2 Management for iLearn (A, AA, RR), Safer & Faster, and Digital programmes.

Prior experience in Learning Operations, LMS administration, or HR shared services with evidence of managing end-to-end programme logistics, data governance, and communications. Comfort with Excel, dashboards, and SuccessFactors. Strong process orientation and attention to detail.

Nestlé  is committed to providing equal opportunities without any discrimination on the grounds of age, color, disability, origin, nationality, religion, race, gender, or sexual orientation. We are an equal opportunity employer, and we value diversity at our company. For any reasonable accommodation in the recruitment process for persons with disabilities, kindly reach out to your recruiter. Reasonable accommodation includes any appropriate modifications to ensure that persons with disabilities are provided an equal platform in the recruitment process.