IT Business Partner Manager - Sales 

Profile Summary

• Own the Sales Technology agenda for Nestlé Vietnam, including DMS, SFA, field-sales applications, mobile devices, integrations and service governance.
• Partner with Sales, Commercial Excellence, distributor operations, IT Product Groups and technology partners to deliver stable, scalable and business-relevant solutions.
• Lead projects, enhancements, adoption, risk management, vendor performance and continuous improvement across the sales application landscape.

Main Purpose of the Job

The IT BP - Sales owns the Market Sales Technology portfolio and ensures that DMS, Sales Force Automation and related commercial applications reliably enable field execution, distributor operations and sales productivity.

The role translates commercial priorities into a clear technology roadmap, delivers projects and enhancements, governs services, drives adoption, and builds AI fluency and responsible digital capability across sales users and support teams.

Key Responsibilities

Strategy, Business Partnership and Roadmap

• Act as the primary IT partner for Sales Technology and maintain a clear roadmap for DMS, SFA, field devices, integrations and commercial applications.
• Translate sales, route-to-market and distributor needs into prioritized technology capabilities, investment proposals and delivery plans.
• Ensure solutions are scalable, secure, supportable and aligned with Market, Zone, Global and enterprise architecture standards.

Application Ownership, Field Execution and Adoption

• Own DMS, SFA and related sales applications across lifecycle, configuration, access, master data, interfaces, releases and documentation.
• Improve field-sales productivity by simplifying user journeys, reducing manual work, improving source-data capture and ensuring fit-for-purpose mobile solutions.
• Drive adoption, training and change interventions for sales users, distributor teams and support communities.

Delivery, Service Management and Operational Excellence

• Lead Sales Technology projects, enhancements and releases from initiation through deployment, hypercare and transition to support.
• Manage scope, milestones, budget, risks, quality, testing, cutover and stakeholder decision-making across Market, Zone, Global, vendor and distributor workstreams.
• Ensure service stability through incident and problem management, release governance, operational KPIs, root-cause elimination and continuity planning.

Data, Integration, Security, Vendor and Financial Governance

• Ensure reliable sales data, interfaces, reconciliations and downstream reporting across customer, product, route, user, order, inventory and sell-out information.
• Embed security, privacy, access management, segregation of duties, compliance controls, risk visibility, audit actions and technical-debt remediation.
• Manage vendor performance, service commitments, delivery quality, capacity, licensing, procurement, budget adherence and cost optimization.

Leadership, Capability, AI Fluency and Continuous Improvement

• Lead, coach and develop Sales Technology team members, clarifying priorities, accountabilities and development needs.
• Build capability in DMS, SFA, service management, business analysis, data, automation, emerging sales technologies and AI-enabled ways of working.
• Act as an AI capability champion by training colleagues, sharing practical use cases and promoting responsible adoption of approved AI tools.

Performance Indicators