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Boutique Specialist (5-day work, FT or PT)

Boutique Specialist (5-day work, FT or PT)

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

Position Snapshot

Act as an ambassador for the Nespresso brand in the Boutique. Welcome, advise and guide a clientele loyal to up-market products in compliance with the quality standards defined in the Nespresso service offering. Attain the sales targets of the Boutique notably through keen attention and follow-up.

Candidate who looks for part time service will also be considered. Please mark on your CV

5-day work - Location:
IFC | Festival Walk | Element | K11 | APM | YOHO

A day in the life of...

  • Welcome the Boutique clientele and identify their needs.
  • Advise both prospects and Club members on Nespresso products and services.
  • Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase.
  • Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products.
  • Maintain a pro-active approach towards the customers.
  • Carry out sales of Nespresso products presented in the Boutique (coffee, machines and accessories).
  • Actively manage the database on a daily basis and permanently update customer records.
  • Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service.
  • Check payments in accordance with the defined procedure.
  • Cash checks (if used in the country), enter payments made by credit cards, check the correspondence of sums received with the orders and send all to the accounting department.
  • Manage the cash till; update the status in Excel and correct cash till errors.
  • Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented).
  • Fill the display cubicles with capsules, machines and accessories on a daily basis.

What will make you successful

  • Tertiary education or above
  • 2 years of specialized training in customer relations & sales
  • Perfect knowledge of the local language
  • Good knowledge of Microsoft Office
  • Interest in our products and in coffee in particular
  • Native in Cantonese, proficient in English and Mandarin

 

*Candidates with more relevant experiences will be considered as Senior Boutique Specialist

Nestlé is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

Position Snapshot

Act as an ambassador for the Nespresso brand in the Boutique. Welcome, advise and guide a clientele loyal to up-market products in compliance with the quality standards defined in the Nespresso service offering. Attain the sales targets of the Boutique notably through keen attention and follow-up.

Candidate who looks for part time service will also be considered. Please mark on your CV

5-day work - Location:
IFC | Festival Walk | Element | K11 | APM | YOHO

A day in the life of...

  • Welcome the Boutique clientele and identify their needs.
  • Advise both prospects and Club members on Nespresso products and services.
  • Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase.
  • Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products.
  • Maintain a pro-active approach towards the customers.
  • Carry out sales of Nespresso products presented in the Boutique (coffee, machines and accessories).
  • Actively manage the database on a daily basis and permanently update customer records.
  • Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service.
  • Check payments in accordance with the defined procedure.
  • Cash checks (if used in the country), enter payments made by credit cards, check the correspondence of sums received with the orders and send all to the accounting department.
  • Manage the cash till; update the status in Excel and correct cash till errors.
  • Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented).
  • Fill the display cubicles with capsules, machines and accessories on a daily basis.

What will make you successful

  • Tertiary education or above
  • 2 years of specialized training in customer relations & sales
  • Perfect knowledge of the local language
  • Good knowledge of Microsoft Office
  • Interest in our products and in coffee in particular
  • Native in Cantonese, proficient in English and Mandarin

 

*Candidates with more relevant experiences will be considered as Senior Boutique Specialist

Nestlé is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.

Hong Kong(Kowloon), HK

Hong Kong(Kowloon), HK

Apply now »