We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more, visit www.nespresso.com.

The role will be reporting to the Marketing Manager of Nespresso, responsible for collecting, combining and transferring data related to direct consumer, business clients, prospects, competitors as well as the market trend to support business decisions and uplift consumer experiences.  Detailed job scope is as follows:-

• Collect, consolidate & analyze internal & external market data, and provide recommendation and propose actionable plans
• Develop the consumer journey strategy, include brand positioning across all touchpoints, in line with global frameworks
• Oversee both B2B and B2C business by providing recommendations related to omni-channel consumer journey strategy, CRM plan, onboarding & loyalty strategies, etc.,
• Engage in planning and implementation of marketing activities based on data, and integrate with CRM program to achieve marketing goals
• Contribute to the marketing strategy to drive the performance of the different channels within the full consumer journey and evaluate effectiveness
• Prepare regular reporting on up-to-date data & insights for stakeholders’ review
• Act as primary spokesperson for all data quality and data privacy matters; Ensure & evaluate General Data Protection Regulation compliance, including 3rd party compliance
• Monitor and improve accessibility and quality of non-transactional data of customers (e.g. machine registration, opt-in rate)
• Handle other ad-hoc projects as assigned

What will make you successful

• Degree holder in Business, Mathematics, Statistics, or other related disciplines
• Minimum 8 years’ market insights / consumer insights experiences;  preferably with previous exposure in direct-to-consumer communication, CRM programs and related project management
• Candidates with strong FMCG background will be an added advantage
• With solid experience in design thinking methodologies is a plus
• Knowledge of SPSS/SAS or similar statistics package, and of Cognos / SQL or other data query tool
• Excellent in written and spoken English and Chinese

We, at all levels, are strongly committed to the Company, its development and its culture. We practice what we preach and give great importance to training and development of people. We offer excellent career development opportunities, attractive remuneration package, comprehensive fringe benefits and wellness programs to the right candidates.

We are an equal opportunity employer and committed to workforce diversity with opportunity for continuous development and growth to all employees.

Please apply in full resume (in Microsoft Word or PDF format) with your employment history, present and expected salary via "Quick Apply".

(All information will be treated in strict confidence and will be used exclusively for recruitment related purpose only. Information of unsuccessful applicants will be destroyed upon completion of the recruitment process.)

Nestlé is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.