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ראש צוות Service Desk וטכנאי IT

ראש צוות Service Desk וטכנאי IT

Industrial Zone Hevel Modiin, IL, 7314200

Industrial Zone Hevel Modiin, IL, 7314200

ראש צוות Service Desk וטכנאי IT

            
!Osem-Nestle is hiring  Service desk and IT technician Lead

She/he will be responsible for connecting and empowering the End Users with the technology needed to work efficiently


As part of extended responsibilities will drive Information Technology projects to enhance employee experience and improve services to factories, e.g. enable support for factory computerized technologies (HMI, Factory Floor)


She/He will develop governance, workflows and procedures to ensure compliance with Nestle requirements, knowledge sharing and business continuity


:She/He will lead the technicians team that is responsible to


 Control and monitor the performance of Managed Services operational team


Maintain VIP support and special activities (town-hall meetings, large conferences)


 Collaboration with corporate and internal stake holders


Provide technical leadership in the workforce360 area


 Implement and develop internal operating procedures and technical standards


 Plan and maintain budget and asset strategies


Manage escalations and problem management


-Requirements


Bachelor's degree – mandatory


Proven work experience as a  Help desk team leader of at least 3 years


Experience in industrial IT environment


Experience with end user support for SAP solutions


Experience in IP and PBX telephony solution and support


Technical knowledge of current standard applications and network operations


Good analytical & structured approach to problem solving


fluent English

ראש צוות Service Desk וטכנאי IT

            
!Osem-Nestle is hiring  Service desk and IT technician Lead

She/he will be responsible for connecting and empowering the End Users with the technology needed to work efficiently


As part of extended responsibilities will drive Information Technology projects to enhance employee experience and improve services to factories, e.g. enable support for factory computerized technologies (HMI, Factory Floor)


She/He will develop governance, workflows and procedures to ensure compliance with Nestle requirements, knowledge sharing and business continuity


:She/He will lead the technicians team that is responsible to


 Control and monitor the performance of Managed Services operational team


Maintain VIP support and special activities (town-hall meetings, large conferences)


 Collaboration with corporate and internal stake holders


Provide technical leadership in the workforce360 area


 Implement and develop internal operating procedures and technical standards


 Plan and maintain budget and asset strategies


Manage escalations and problem management


-Requirements


Bachelor's degree – mandatory


Proven work experience as a  Help desk team leader of at least 3 years


Experience in industrial IT environment


Experience with end user support for SAP solutions


Experience in IP and PBX telephony solution and support


Technical knowledge of current standard applications and network operations


Good analytical & structured approach to problem solving


fluent English

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