Location: Saudi Arabia, Jeddah

Temp- 6 Month

Position Summary:

• The role is responsible for managing end-to-end customs clearance, shipment coordination, documentation control, broker management, authority follow-up, warehouse coordination, and operational reporting to ensure smooth import/export clearance, timely, goods receipt, compliance with regulatory requirements, and continuous improvement of shipment lead time and service performance.
• Key Responsibilities
• 1. Shipment Management & Daily Operations
•  Monitor and extract new shipments from internal platforms such as DBS, M&M, and in-transit email updates on a daily basis. 
• Assign shipment categories and share required shipment details with the relevant clearing agents. 
• Send pre-arrival notifications to warehouse teams across all DCs to ensure readiness for inbound shipments. 
• Track shipment arrival status with warehouse teams and brokers to ensure shipments are received, arrived, and goods-receipted correctly. 
• Check and share air and road shipment emails, including required shipping documents such as packing lists and sea waybills when needed. 
• Perform daily checks through FASAH reports to confirm shipment clearance status and readiness for sale. 
• Follow up with warehouse teams on shipments under Q-block status and review related reports such as Iqbal Report. 
• 2. SFDA, Quality & Compliance Coordination
•  Verify SFDA shipment status to determine whether items are released, under review, or require further action. 
• Ensure warehouse teams receive items under Q-block status when SFDA release is still pending. 
• Coordinate with SFDA inspectors and provide warehouse location details for sample collection when required. 
• Follow up on lab test payments by ensuring brokers share proof of payment for required laboratory tests. 
• Manage shipment-related quality issues such as rusted or damaged containers by coordinating with shipping lines, quality teams, IMS, and brokers. 
• 3. Documentation, Tracking & Reporting
• Update sea shipment tracker files and PO sheets with new shipment details. 
•  Maintain and update the daily SFDA tracking sheet with new shipments and status updates. 
• Review daily DOR operation sheets per broker to track shipment progress and pending actions. 
• Update container tracking sheets based on cleared shipments and actual operational status. 
• Update transportation tracking files shared with brokers and follow up on broker actions. 
• Update the delivery plan report with new shipments and refresh the daily delivery plan schedule. 
• Conduct daily health checks on in-yard container reports to maintain clean records and support zero in-yard container targets.  
• 4. Communication & Stakeholder Coordination
• Follow up with IMS teams regarding missing documents required for customs clearance. 
• Ensure brokers receive the required documents in advance to complete virtual requests and clearance activities on time. 
• Coordinate with Tax, RSA, Finance, Warehouse, IMS, DSP, Quality, and broker teams to resolve operational blockers. 
• Maintain regular communication with clearing agents to monitor shipment status, pending documents, delivery plans, and operational performance. 
• 5. Broker & Performance Management
• Monitor clearing agent delivery and operational performance on a daily basis. 
• Lead daily DOR meetings with clearing agents to review shipment status, pending actions, and operational issues. 
• Participate in OPC calls to review missing documents, shipment KPIs, and clearance performance. 
• Conduct monthly face-to-face broker performance review meetings. 
• Track and review lead time KPIs, demurrage, detention, and clearance-related delays.
• 6. Export & Cross-OPC Coordination
• Coordinate export shipments from Saudi warehouses to other OPCs. 
• Follow up on export documentation, shipment readiness, and broker support requirements. 
• Support cross-market shipment coordination by ensuring documents, clearance requirements, and timelines are aligned. 
• 7. Financial Coordination & Payment Follow-up
• Coordinate with the finance team to close open purchase orders and resolve GR/IR pending items. 
• Raise payment tickets and follow the required payment workflow, including sign-off, scanning, upload to NBS, SharePoint updates, tracker updates, email follow-up, and closure monitoring. 
• Follow up on broker-related payments, freight invoices, lab test payments, and other clearance-related financial requirements.
• Requirements:
• Minimum 2 years of experience in customs clearance or supply chain
• Bachelor Degree in Business or any other related field
• Excellent communication skills
• Very good in excel
• Previous experience with SAP system is preferred