Location: Saudi Arabia, Jeddah

Bachelor’s degree in business or any other related field

Customs Clearance & Shipment Operations – Specialist

Position Summary:

The role is responsible for managing end-to-end customs clearance, shipment coordination, documentation control, broker management, authority follow-up, warehouse coordination, and operational reporting to ensure smooth import/export clearance, timely, goods receipt, compliance with regulatory requirements, and continuous improvement of shipment lead time and service performance.

Key Responsibilities

1. Shipment Management & Daily Operations

• Monitor and extract new shipments from internal platforms such as DBS, M&M, and in-transit email updates on a daily basis. 

• Segregate shipments among clearing brokers based on shipment category, business needs, destination, and urgency. 

• Assign shipment categories and share required shipment details with the relevant clearing agents. 

• Coordinate new shipment handover to brokers and ensure required documentation is received and actioned on time. 

• Manage virtual destination requests in coordination with the DSP team and communicate container destination details to clearing agents. 

• Send pre-arrival notifications to warehouse teams across all DCs to ensure readiness for inbound shipments. 

• Track shipment arrival status with warehouse teams and brokers to ensure shipments are received, arrived, and goods-receipted correctly. 

• Check and share air and road shipment emails, including required shipping documents such as packing lists and sea waybills when needed. 

• Perform daily checks through FASAH reports to confirm shipment clearance status and readiness for sale. 

• Follow up with warehouse teams on shipments under Q-block status and review related reports such as Iqbal Report. 

2. SFDA, Quality & Compliance Coordination

• Verify SFDA shipment status to determine whether items are released, under review, or require further action. 

• Ensure warehouse teams receive items under Q-block status when SFDA release is still pending. 

• Coordinate with SFDA inspectors and provide warehouse location details for sample collection when required. 

• Follow up on lab test payments by ensuring brokers share proof of payment for required laboratory tests. 

• Manage shipment-related quality issues such as rusted or damaged containers by coordinating with shipping lines, quality teams, IMS, and brokers. 

• Liaise directly with relevant authorities to resolve clearance issues, regulatory requirements, and compliance matters. 

• Cross-check with IMS and warehouse teams on quality-related receiving issues, including batch discrepancies, missing items, and excess quantities. 

• Support SALAM shipments within the assigned clearance scope.

3. Documentation, Tracking & Reporting

• Update sea shipment tracker files and PO sheets with new shipment details. 

• Maintain and update the daily SFDA tracking sheet with new shipments and status updates. 

• Review daily DOR operation sheets per broker to track shipment progress and pending actions. 

• Update container tracking sheets based on cleared shipments and actual operational status. 

• Maintain virtual destination tracking sheets based on DSP feedback. 

• Update transportation tracking files shared with brokers and follow up on broker actions. 

• Update the delivery plan report with new shipments and refresh the daily delivery plan schedule. 

• Conduct daily health checks on in-yard container reports to maintain clean records and support zero in-yard container targets. 

• Prepare and update critical shipment reports for the DSP team. 

• Send freight invoices to brokers and support documentation completion. 

• Prepare COR slides and operational reports for internal review. 

4. Communication & Stakeholder Coordination

• Follow up with IMS teams regarding missing documents required for customs clearance. 

• Ensure brokers receive the required documents in advance to complete virtual requests and clearance activities on time. 

• Coordinate with Tax, RSA, Finance, Warehouse, IMS, DSP, Quality, and broker teams to resolve operational blockers. 

• Engage with internal and external stakeholders to supervise daily clearance tasks and ensure smooth execution. 

• Maintain regular communication with clearing agents to monitor shipment status, pending documents, delivery plans, and operational performance. 

5. Broker & Performance Management

• Monitor clearing agent delivery and operational performance on a daily basis. 

• Lead daily DOR meetings with clearing agents to review shipment status, pending actions, and operational issues. 

• Participate in OPC calls to review missing documents, shipment KPIs, and clearance performance. 

• Conduct monthly face-to-face broker performance review meetings. 

• Track and review lead time KPIs, demurrage, detention, and clearance-related delays. 

• Support performance improvement initiatives with brokers to reduce clearance lead time and avoid unnecessary cost. 

6. Export & Cross-OPC Coordination

• Coordinate export shipments from Saudi warehouses to other OPCs. 

• Follow up on export documentation, shipment readiness, and broker support requirements. 

• Support cross-market shipment coordination by ensuring documents, clearance requirements, and timelines are aligned. 

7. Financial Coordination & Payment Follow-up

• Coordinate with the finance team to close open purchase orders and resolve GR/IR pending items. 

• Raise payment tickets and follow the required payment workflow, including sign-off, scanning, upload to NBS, SharePoint updates, tracker updates, email follow-up, and closure monitoring. 

• Follow up on broker-related payments, freight invoices, lab test payments, and other clearance-related financial requirements.

Requirements:

• Minimum 2 years of experience in customs clearance or supply chain
• Bachelor Degree in Business or any other related field
• Excellent communication skills
• Very good in excel
• Previous experience with SAP system is preferred
• Strong stakeholder management skills