POSITION SNAPSHOT

Location: Saudi Arabia - Jeddah

Company: Nestle Head Office KSA           

Full-time

POSITION SUMMARY

Serves as the primary point of contact and advocate for VMI/CMI customers to ensure accuracy, timeliness of execution and agreed levels of customer service and satisfaction. Responsible to efficiently manage the customer end to end replenishment process, leveraging systems and processes to consistently deliver solutions to fulfil customer demand proactively

A DAY IN THE LIFE …

Drives customer satisfaction by consistently delivering high quality service and meeting service fulfillment measures as seen by customers lens 

• Proactive data analytics on Customer Behavior Trend and out of stock risks. Effective utilization of advanced planning, forecasting and replenishment techniques to drive sales and inventory levels at customer DCs  taking in account inputs from Demand & Supply Planning, Sales, Customer and Service Strategy.
• Generate optimized replenishment orders in Nestlé or customer VMI/CMI system while balancing inventory and service goals using information such as sales history, forecast and customer / Nestle stock availability 
• Demonstrates effective management of the VMI ( Vendor Management Inventory ) technical solution, including data maintenance and alignment with Nestlé and Customer systems. Develop and maintain inputs to inventory management system, including network changes, lead-times, delivery expectations and new product introductions 
• Effectively optimizes distribution costs by collaborating with cross-functional business partners such Physical Logistics, Demand and Supply Planning (DSP), Transportation and Supply Chain Analytics 
• Professionally engage with customers to resolve issues and concerns related to stock replenishment process and serve as the primary point of contact and advocate for VMI/CMI customers 
• Ensure right and on time information is available for Customer to manage stock related activities 
• Executes strategies from Operational Demand & Supply Review (OpsDSR) to ensure stock allocation based on business and customer prioritization.

What will make you successful…

• 2-4yrs of preferably operational experience in order fulfillment type of role in a similar market environment or trade structure.
• Additionally, operational experience in the following areas is beneficial:
• Working for or with a customer in a collaborative environment
• Working in other Supply Chain functions such as Physical Logistics or Sales support
• Experience in related business improvement projects
• Good Knowledge about Generating Demand, Supply Chain and Finance process for pricing
• Understanding of Logistics processes including Materials Handling e.g. picking to deliver, transport optimization, plant and transport route determination
• College/University degree required
• Supply Chain E2E Processes and Customer Service Best Practices and solutions knowledge​