Are you a creative communicator? Are you service minded and consumer oriented? Are you fluent in Swedish and Finnish? Then this might be the right job for you!    

What can we Offer? 
We can give you an opportunity to be part of the world's foremost Nutrition, Health and Wellness Company, and work with winning brands such as KitKat, Nesquik, Nescafé, Lion and many more! You get the opportunity to become a part of a successful team within Nestlé Nordics whose primary goal is to be a positive first point of contact for our Nordic consumers – in other words, be the human voice of our brands. 

As a part of the Nordic Consumer Engagement Service team, you will work with high pace, and have great influence on Nestlé’s position in the market. Our team is diverse with many types of communication specialists, so you will have a talented team to collaborate with and learn from, and an energizing team where service always is at the core.   

“Our motto is ‘One Team,’ it should be fun to go to work and we all help each other to reach our goals with a smile on our face. I am proud to be part of this energetic and driven team. Our culture is open-minded, and we are always ready for a challenge” says Janet Borg, Nordic Consumer Engagement Services Manager.   

You will report to the Nordic Consumer Engagement Services Manager, who is part of the Nordic Marketing and Consumer Communications team and be based at our Nordic head office in Ørestad, Copenhagen, only 30 min by train from Malmö Central station and 1 min walk from Ørestad Metro.  

Your Responsibilities  
In this role you will act as primary contact point for our Swedish and Finnish consumers. You will make sure to support them, understand them, and help them in our use of our products or with inquiries about our products. You will interact with our consumers on all available communication platforms such as social media, e-mail, chat, or phone. You will proactively drive dialogue with our consumers based on the brand communications strategy.  

In addition, you will:   

• Run our Community Management i.e., work with content calendar, TINT, Sprinklr and be an OMNI channel Specialist    

• Perform Social Listening on all Nestlé Nordic brands (monitoring social media channels)   

• Act as a communicator on our social media channels (Facebook & Instagram) and proactively drive dialogue linked to the brands communications plan    

• Handle and record contacts via e-mail, social media and phone   

• View and assess social media posts about Nestlé, our brands and our products    

• Maintain in-depth knowledge about Nestlé products in the market   

• Show good knowledge about Nestlé’s position on a variety of topics   

• Be the lead on a Nestlé specific category  

Who are you?  
To succeed in this role, we believe you have profound experience with service and communications, and great experience in delivering a good consumer experience. You have a strong desire to help and a high level of empathy. You like to go that extra mile, to make sure a consumer feels understood and helped.

Furthermore, you can say yes to the following:  

• I have excellent communications skills  

• I am well organized  

• I have a high level of empathy and I am a true team player   

• I am fluent (speak, read, and write) in both Finnish, Swedish and English    

• I have an interest and I have experience with working with social media (could be community management and social listening)   

• I have good knowledge of Microsoft Excel, Microsoft Teams, and PowerPoint    

The Practical  

• Full time job: You will work 37 hours per week from Monday to Friday, and one Saturday or Sunday per month for 3 hours, monitoring and answering our social media channels and e-mails. 

• Salary: You will receive a fixed full-time salary plus 750 DKK per weekend day you work. 

• Work location: We have hybrid office locations, meaning you can work 50% from home  

• Starting date: As soon as possible  

Is this the right job for you?   
We will conduct ongoing interviews and close the position once the successful candidate is found. So, please submit your application and CV as soon as possible. If you have any questions regarding the job, please do not hesitate to contact Consumer Engagement Manager, Janet Borg on +45 26 8999 90. Please note that we will only accept applications sent to us via our Careers site.    

We look forward to hearing from you!  

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.