Customer Solution Analyst

Position Snapshot

Location: La Tour-de-Peilz, Switzerland
Company: Nestlé Suisse S.A.
Act. Rate: Full-Time Act. Rate 80% - 100%
Type of contact: Permanent contract

Genuine opportunities for career and personal development
Modern “smart office” locations providing agile & collaborative workspaces
Dynamic international working environment
Attractive additional benefits

Position Summary

As a Customer Solutions Analyst you will provide excellent Customer Service by driving our Order to Cash (O2C) processes to gain in efficiency and to win in Customer satisfaction. In this role you will work along the entire O2C process, resolve issues and provide guidance for the day-to-day operations.

We offer a dynamic, inclusive, and international working environment with many opportunities across different entities, functions, and regions. Don’t miss the opportunity to join us and work with different teams in an agile and diverse context.

A Day in the Life of a Customer Solutions Analyst

Work with our O2C processes including sales order creation, order fulfilment, and claims resolution
Manage incoming requests by mails and customer hotline
Contact and collaborate with our logistic partners and our customers to ultimately improve their satisfaction
Understand and resolve all process failures within defined service levels
Drive and encourage continuous improvement meeting all internal and external Key Performance Indicators (KPIs)
Manage relationships with key stakeholders in the Market and our Service Center in Lisbon to ensure the quality and processes are meeting the business and system requirements
Lead and support process optimization initiatives to improve invoice accuracy in the O2C process.

What will make you successful

Bachelor’s degree or equivalent / also for future graduates (Continuous education 80%)
First experience in Customer Services / Supply Chain is a plus
Great service orientation and customer centric mindset
Fluent in French and German / English is a plus

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win.
We aim to hire friendly, respectful, inspiring people who care about the people’s lives that we touch every single day.
Be a force for good. Join Nestlé and visit us on www.nestle.com.

Position Snapshot

Location: La Tour-de-Peilz, Switzerland
Company: Nestlé Suisse S.A.
Act. Rate: Full-Time Act. Rate 80% - 100%
Type of contact: Permanent contract

Genuine opportunities for career and personal development
Modern “smart office” locations providing agile & collaborative workspaces
Dynamic international working environment
Attractive additional benefits

Position Summary

As a Customer Solutions Analyst you will provide excellent Customer Service by driving our Order to Cash (O2C) processes to gain in efficiency and to win in Customer satisfaction. In this role you will work along the entire O2C process, resolve issues and provide guidance for the day-to-day operations.

We offer a dynamic, inclusive, and international working environment with many opportunities across different entities, functions, and regions. Don’t miss the opportunity to join us and work with different teams in an agile and diverse context.

A Day in the Life of a Customer Solutions Analyst

Work with our O2C processes including sales order creation, order fulfilment, and claims resolution
Manage incoming requests by mails and customer hotline
Contact and collaborate with our logistic partners and our customers to ultimately improve their satisfaction
Understand and resolve all process failures within defined service levels
Drive and encourage continuous improvement meeting all internal and external Key Performance Indicators (KPIs)
Manage relationships with key stakeholders in the Market and our Service Center in Lisbon to ensure the quality and processes are meeting the business and system requirements
Lead and support process optimization initiatives to improve invoice accuracy in the O2C process.

What will make you successful

Bachelor’s degree or equivalent / also for future graduates (Continuous education 80%)
First experience in Customer Services / Supply Chain is a plus
Great service orientation and customer centric mindset
Fluent in French and German / English is a plus

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win.
We aim to hire friendly, respectful, inspiring people who care about the people’s lives that we touch every single day.
Be a force for good. Join Nestlé and visit us on www.nestle.com.

La Tour-de-Peilz, CH