Global Customer Relationship Manager

Position Snapshot

Location : Lausanne, Switzerland
Remote working is also possible
Company: Société des Produits Nestlé S.A.
Act. Rate: Full-Time Act. Rate 100%
Type of contact: Permanent contract

Genuine opportunities for career and personal development
Modern “smart office” locations providing agile & collaborative workspaces
Dynamic international working environment
Attractive additional benefits

Position Summary

Nestlé Health Science is a globally recognised leader in the science of nutrition, with more than 7,000 employees around the world. With a portfolio of science-based consumer health, medical nutrition, vitamin and supplement brands, and pharmaceutical therapies, we are redefining the management of health.

The Global Customer Relationship Manager (CRM) Lead is responsible for driving 1:1 digital communications with patients, caregivers and consumers for Nestlé Health Science brands, with the goal of deepening the relationship with patients, caregivers and consumers throughout the consumer journey, from finding new consumers, driving trial, and providing support and additional services throughout the relationship.

In this role, you will develop, coordinate and implement CRM programs, working with gobal category teams, technology and service teams and markets.

We offer a dynamic, inclusive, and international working environment with many opportunities across different companies, functions, and regions. Don’t miss the opportunity to join us and work with different teams in an agile and diverse context.

A day in the life of a Global Customer Relationship Manager

Work with the global eBusiness team to articulate a vision for 1:1 communication with consumers, patients and caregivers im NHSc
Develop category/brand level CRM strategies in partnership with priority categories and lead markets
Identify segments for use in CRM programs, building out journeys per segment
In partnership with category/brand managers and working with service providers, source landing page content (e.g. articles, recipes, videos etc.) to power CRM strategies, either by repurposing existing content or working with the NHSc Global Content Studio to develop fresh content
Develop email templates and masters to fill out CRM journeys
Coordinate with Nestlé Campaign Factory to set up journeys in SFMC for market use; assist in market onboarding onto global CRM programs
Act as global subject matter expert on CRM in general and the CRM process in Nestlé specifically, including understanding of the Nestlé stack and ecosystem of service providers, in order to assist markets in implementing programs
Run capabilities building programs with global and market teams

What will make you successful

Experience in developing CRM strategies, defining user segments and building journeys
Experience operating CRM programs in market, either working with specialized agencies or (preferably) operating programs themselves
In-depth understanding of consumer data collection and campaign management tools (e.g. Gigya, Google Analytics, Salesforce Marketing Cloud)
Experience in project management and stakeholder management
Fluent in English

Nestlé Health Science is a leader in the science of nutrition, offering an extensive portfolio of science-based consumer health, medical nutrition, pharmaceutical therapies, and vitamin and supplement brands.  Headquartered in Switzerland, we have more than 11,000 employees around the world, with products available in more than 140 countries.

Nutrition can be life-transforming for those who need extra support during short- or long-term medical challenges, and it can enhance the quality of life of those who are already healthy.  With an extensive research network providing the foundation for products that can help people to live their healthiest lives, our commitment to science-based products means that we provide nutritional solutions that can make a real difference in the quality of life of customers, patients and caregivers. 

Find out more about Nestlé Health Science at www.Nestlehealthscience.com.

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win.
We aim to hire friendly, respectful, inspiring people who care about the people’s lives that we touch every single day.
Be a force for good. Join Nestlé and visit us on www.nestle.com.

Position Snapshot

Location : Lausanne, Switzerland
Remote working is also possible
Company: Société des Produits Nestlé S.A.
Act. Rate: Full-Time Act. Rate 100%
Type of contact: Permanent contract

Genuine opportunities for career and personal development
Modern “smart office” locations providing agile & collaborative workspaces
Dynamic international working environment
Attractive additional benefits

Position Summary

Nestlé Health Science is a globally recognised leader in the science of nutrition, with more than 7,000 employees around the world. With a portfolio of science-based consumer health, medical nutrition, vitamin and supplement brands, and pharmaceutical therapies, we are redefining the management of health.

The Global Customer Relationship Manager (CRM) Lead is responsible for driving 1:1 digital communications with patients, caregivers and consumers for Nestlé Health Science brands, with the goal of deepening the relationship with patients, caregivers and consumers throughout the consumer journey, from finding new consumers, driving trial, and providing support and additional services throughout the relationship.

In this role, you will develop, coordinate and implement CRM programs, working with gobal category teams, technology and service teams and markets.

We offer a dynamic, inclusive, and international working environment with many opportunities across different companies, functions, and regions. Don’t miss the opportunity to join us and work with different teams in an agile and diverse context.

A day in the life of a Global Customer Relationship Manager

Work with the global eBusiness team to articulate a vision for 1:1 communication with consumers, patients and caregivers im NHSc
Develop category/brand level CRM strategies in partnership with priority categories and lead markets
Identify segments for use in CRM programs, building out journeys per segment
In partnership with category/brand managers and working with service providers, source landing page content (e.g. articles, recipes, videos etc.) to power CRM strategies, either by repurposing existing content or working with the NHSc Global Content Studio to develop fresh content
Develop email templates and masters to fill out CRM journeys
Coordinate with Nestlé Campaign Factory to set up journeys in SFMC for market use; assist in market onboarding onto global CRM programs
Act as global subject matter expert on CRM in general and the CRM process in Nestlé specifically, including understanding of the Nestlé stack and ecosystem of service providers, in order to assist markets in implementing programs
Run capabilities building programs with global and market teams

What will make you successful

Experience in developing CRM strategies, defining user segments and building journeys
Experience operating CRM programs in market, either working with specialized agencies or (preferably) operating programs themselves
In-depth understanding of consumer data collection and campaign management tools (e.g. Gigya, Google Analytics, Salesforce Marketing Cloud)
Experience in project management and stakeholder management
Fluent in English

Nestlé Health Science is a leader in the science of nutrition, offering an extensive portfolio of science-based consumer health, medical nutrition, pharmaceutical therapies, and vitamin and supplement brands.  Headquartered in Switzerland, we have more than 11,000 employees around the world, with products available in more than 140 countries.

Nutrition can be life-transforming for those who need extra support during short- or long-term medical challenges, and it can enhance the quality of life of those who are already healthy.  With an extensive research network providing the foundation for products that can help people to live their healthiest lives, our commitment to science-based products means that we provide nutritional solutions that can make a real difference in the quality of life of customers, patients and caregivers. 

Find out more about Nestlé Health Science at www.Nestlehealthscience.com.

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win.
We aim to hire friendly, respectful, inspiring people who care about the people’s lives that we touch every single day.
Be a force for good. Join Nestlé and visit us on www.nestle.com.

Lausanne, CH