Global Digital Operations Manager, HCPs

Position Snapshot

Location: Lausanne, Switzerland
Remote working is also possible for this opportunity
Company: Nestlé Health Science
Act. Rate: Full-Time Act. Rate 100%
Type of contact: Permanent contract
Deadline for applications: March 15th 2022

Genuine opportunities for career and personal development
Modern “smart office” locations providing agile & collaborative workspaces
Dynamic international working environment
Attractive additional benefits

Position Summary

Nestlé Health Science is a globally recognized leader in the science of nutrition, with more than 11,000 employees around the world. With a portfolio of science-based consumer health, medical nutrition, vitamin and supplement brands, and pharmaceutical therapies, we are redefining the management of health.

As a Global Digital Operations Manager, HCPs you will be responsible for the support in implementation of the Global Digital B2B strategy & roadmap focused on healthcare professionals (HCPs), in collaboration with IT, Digital & eCommerce team, Global brand teams and Medical Affairs. You will be driving the execution of the cost effective, scalable digital platforms across Websites, Salesforce Marketing Cloud, Interaction Studio, and Webinars - all HCP focused. You will also execute the global digital content optimization strategy in partnership with all key stakeholders internally and externally, to ultimately impact the performance across all Nestlé Health Science Markets and businesses.

We offer a dynamic, inclusive, and international working environment with many opportunities across different companies, functions, and regions. Don’t miss the opportunity to join us and work with different teams in an agile and diverse context.

A day in the life of a Global Digital Operations Manager, HCPs

Execute a state of the art HCP digital operations strategy, while maximizing usage of Nestlé IT resources and operating model
Act as the subject matter expert in marketing automation and lead generation and as the day-to-day primary contact for brand teams
Partner with internal and external resources for HCP engagement journey mapping, planning, and deployment in SFMC
Overlook global and local campaigns and ensure best practice sharing and synergies across Markets
Analyze the online customer (HCPs) journeys to identify improvement opportunities that increase conversion
Support the implementation of Web Analytics (GA/GTM), CIAM solution, Mobile apps, Webinar solutions for the HCPs within the NHSc digital ecosystem
Execute the strategy for optimizing digital content management across NHSc, including content repository, content reuse, stronger compliance and accelerated production and distribution
Offer guidance to internal Omnichannel Customer Engagement network and Digital Leads in the Markets
Seek out and interpret key trends in digital for HCPs to drive necessary focus and innovation for business growth
Develop global guidance materials and tools intended to Markets, train digital colleagues and track usage and adoption of tools

What will make you successful

Scientific Degree, MBA preferred
Multi Year experience in multichannel/digital and successfully delivering transformational initiatives in large organizations, preferably in life science/ pharma or in the agencies supporting life science/ pharma clients
Experience managing large scale programs and projects, and working across multiple teams
Strong knowledge of e-privacy and GDPR
Comfortable delivering in a small team and fast paced environment
Extensive experience working with enterprise-level marketing automation programs and optimization tools such as Salesforce Marketing Cloud (preferred), Interaction Studio (preferred), Salesforce Pardot, Campaign Monitor, Adobe Market
Proven experience in developing insights leading to understanding of customer behavior
Ability to report on KPIs, marketing performance, user behavior, marketing tests, etc. and make effective recommendations
Experience in managing eCommerce activities globally will be a plus
Previous experience in Life Science or pharma industry will be a plus

Nestlé Health Science is a leader in the science of nutrition, offering an extensive portfolio of science-based consumer health, medical nutrition, pharmaceutical therapies, and vitamin and supplement brands.  Headquartered in Switzerland, we have more than 11,000 employees around the world, with products available in more than 140 countries.

Nutrition can be life-transforming for those who need extra support during short- or long-term medical challenges, and it can enhance the quality of life of those who are already healthy.  With an extensive research network providing the foundation for products that can help people to live their healthiest lives, our commitment to science-based products means that we provide nutritional solutions that can make a real difference in the quality of life of customers, patients, and caregivers. 

Find out more about Nestlé Health Science at Nestlehealthscience.com

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win.
We aim to hire friendly, respectful, inspiring people who care about the people’s lives that we touch every single day.
Be a force for good. Join Nestlé and visit us on www.nestle.com.

Position Snapshot

Location: Lausanne, Switzerland
Remote working is also possible for this opportunity
Company: Nestlé Health Science
Act. Rate: Full-Time Act. Rate 100%
Type of contact: Permanent contract
Deadline for applications: March 15th 2022

Genuine opportunities for career and personal development
Modern “smart office” locations providing agile & collaborative workspaces
Dynamic international working environment
Attractive additional benefits

Position Summary

Nestlé Health Science is a globally recognized leader in the science of nutrition, with more than 11,000 employees around the world. With a portfolio of science-based consumer health, medical nutrition, vitamin and supplement brands, and pharmaceutical therapies, we are redefining the management of health.

As a Global Digital Operations Manager, HCPs you will be responsible for the support in implementation of the Global Digital B2B strategy & roadmap focused on healthcare professionals (HCPs), in collaboration with IT, Digital & eCommerce team, Global brand teams and Medical Affairs. You will be driving the execution of the cost effective, scalable digital platforms across Websites, Salesforce Marketing Cloud, Interaction Studio, and Webinars - all HCP focused. You will also execute the global digital content optimization strategy in partnership with all key stakeholders internally and externally, to ultimately impact the performance across all Nestlé Health Science Markets and businesses.

We offer a dynamic, inclusive, and international working environment with many opportunities across different companies, functions, and regions. Don’t miss the opportunity to join us and work with different teams in an agile and diverse context.

A day in the life of a Global Digital Operations Manager, HCPs

Execute a state of the art HCP digital operations strategy, while maximizing usage of Nestlé IT resources and operating model
Act as the subject matter expert in marketing automation and lead generation and as the day-to-day primary contact for brand teams
Partner with internal and external resources for HCP engagement journey mapping, planning, and deployment in SFMC
Overlook global and local campaigns and ensure best practice sharing and synergies across Markets
Analyze the online customer (HCPs) journeys to identify improvement opportunities that increase conversion
Support the implementation of Web Analytics (GA/GTM), CIAM solution, Mobile apps, Webinar solutions for the HCPs within the NHSc digital ecosystem
Execute the strategy for optimizing digital content management across NHSc, including content repository, content reuse, stronger compliance and accelerated production and distribution
Offer guidance to internal Omnichannel Customer Engagement network and Digital Leads in the Markets
Seek out and interpret key trends in digital for HCPs to drive necessary focus and innovation for business growth
Develop global guidance materials and tools intended to Markets, train digital colleagues and track usage and adoption of tools

What will make you successful

Scientific Degree, MBA preferred
Multi Year experience in multichannel/digital and successfully delivering transformational initiatives in large organizations, preferably in life science/ pharma or in the agencies supporting life science/ pharma clients
Experience managing large scale programs and projects, and working across multiple teams
Strong knowledge of e-privacy and GDPR
Comfortable delivering in a small team and fast paced environment
Extensive experience working with enterprise-level marketing automation programs and optimization tools such as Salesforce Marketing Cloud (preferred), Interaction Studio (preferred), Salesforce Pardot, Campaign Monitor, Adobe Market
Proven experience in developing insights leading to understanding of customer behavior
Ability to report on KPIs, marketing performance, user behavior, marketing tests, etc. and make effective recommendations
Experience in managing eCommerce activities globally will be a plus
Previous experience in Life Science or pharma industry will be a plus

Nestlé Health Science is a leader in the science of nutrition, offering an extensive portfolio of science-based consumer health, medical nutrition, pharmaceutical therapies, and vitamin and supplement brands.  Headquartered in Switzerland, we have more than 11,000 employees around the world, with products available in more than 140 countries.

Nutrition can be life-transforming for those who need extra support during short- or long-term medical challenges, and it can enhance the quality of life of those who are already healthy.  With an extensive research network providing the foundation for products that can help people to live their healthiest lives, our commitment to science-based products means that we provide nutritional solutions that can make a real difference in the quality of life of customers, patients, and caregivers. 

Find out more about Nestlé Health Science at Nestlehealthscience.com

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win.
We aim to hire friendly, respectful, inspiring people who care about the people’s lives that we touch every single day.
Be a force for good. Join Nestlé and visit us on www.nestle.com.

Lausanne, CH