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After Sales Manager

After Sales Manager

Linda a Velha, PT, 2799-554

Linda a Velha, PT, 2799-554

Position Snapshot

Location: Lisbon, Portugal 
Company: Nestlé - Nespresso 
Full-time 
 

Position Summary

The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee.
Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their espresso coffee.
This professional will have as a main purpose, to drive after sales services activities to ensure the high level of services for Nespresso Professional coffee machines (B2B)
Cover Quality Systems, Continuous Improvement, and technical support to Nespresso markets for all after sales services related activities. Identify and support market continuous improvement opportunities. Support technical and quality manager network
 

A day in the life of...

•    Leading cost and process improvement initiatives in collaboration with selected markets
•    Support markets for ASC tenders together with Procurement                
•    Manage overall Nespresso after sales network, including Nespresso authorized agents, entities authorized by machine partners and machine partners
•    Prepare new machines launches with machine partners and I&D department to ensure after sales services readiness
•    Support market expansion through selection and qualification of after sales services provider to ensure after sales services readiness
•    Design, deploy and provide efficient and sustainable training solutions / tools for the after-sales teams in the markets        
•    Ensure and increase reporting data integrity through embedding IT support and create dashboards to facilitate reporting to Nespresso markets and 3rd parties            
•    Implement and continuously improve solid processes/set of documents to constantly improve after sales services standards in the markets   
•    Track After Sales partner assessment in the markets and ensure best practices are shared and implemented through after sales community 
•    Ensure regular KPI follow up with markets to improve customer experience and competitive advantage            
 

What will make you successful

•    Master’s degree, engineering (electrical or mechanical) background preferred
•    Demonstrated success in after sales or quality management (at least 3-5 years) 
•    Quality system audit and process audit management experience
•    Customer Service experience
•    Has a good track record in leading/implementing cross-functional improvement projects involving factory/SC/HQ functions
•    Leader or participation in a change management project
•    Experience or exposure to different environments (businesses, factories) through missions, projects, expatriation, experience outside Nestlé
 

Position Snapshot

Location: Lisbon, Portugal 
Company: Nestlé - Nespresso 
Full-time 
 

Position Summary

The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee.
Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their espresso coffee.
This professional will have as a main purpose, to drive after sales services activities to ensure the high level of services for Nespresso Professional coffee machines (B2B)
Cover Quality Systems, Continuous Improvement, and technical support to Nespresso markets for all after sales services related activities. Identify and support market continuous improvement opportunities. Support technical and quality manager network
 

A day in the life of...

•    Leading cost and process improvement initiatives in collaboration with selected markets
•    Support markets for ASC tenders together with Procurement                
•    Manage overall Nespresso after sales network, including Nespresso authorized agents, entities authorized by machine partners and machine partners
•    Prepare new machines launches with machine partners and I&D department to ensure after sales services readiness
•    Support market expansion through selection and qualification of after sales services provider to ensure after sales services readiness
•    Design, deploy and provide efficient and sustainable training solutions / tools for the after-sales teams in the markets        
•    Ensure and increase reporting data integrity through embedding IT support and create dashboards to facilitate reporting to Nespresso markets and 3rd parties            
•    Implement and continuously improve solid processes/set of documents to constantly improve after sales services standards in the markets   
•    Track After Sales partner assessment in the markets and ensure best practices are shared and implemented through after sales community 
•    Ensure regular KPI follow up with markets to improve customer experience and competitive advantage            
 

What will make you successful

•    Master’s degree, engineering (electrical or mechanical) background preferred
•    Demonstrated success in after sales or quality management (at least 3-5 years) 
•    Quality system audit and process audit management experience
•    Customer Service experience
•    Has a good track record in leading/implementing cross-functional improvement projects involving factory/SC/HQ functions
•    Leader or participation in a change management project
•    Experience or exposure to different environments (businesses, factories) through missions, projects, expatriation, experience outside Nestlé
 

Apply now »