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B2B Customer Service Specialist - French Speaker

B2B Customer Service Specialist - French Speaker

Position Snapshot

Location: Linda-a-Velha (Portugal)  

Grade: J2

Company: Nestlé Business Solutions (NBS)  

Full-time/Hybrid mode: 2 days per week at the office (aligned with our current Policy)   

 Languages: Fluent in French and English

 

About Us  

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.  

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.  

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any specific needs, count on us to adapt your position.

 

Position Summary:

To Handle incoming calls and Ensure all calls are logged in CRM, respond to social media contact us requests and Emails covering the following Services :  Technical machine assistance, telemarketing, order capturing, payment collection and dues payments. Conducts survey and service satisfaction assessments. Attending on going training and Knowledge transfer sessions and carry out general , Qualitative and quantitative insightful reports covering all mentioned services.

 

A Day in the Life of... 

 

  • Handling received engagement to Zone Europe Call Center. For different contact reasons and through various channels (telephone, Emails, contact us forms, social contacts)
  • Guide Nestle Professional Customers through complains handling and other queries regarding Nestle products range and Services.
  • Conduct the outbound calls to onboard new Nestle Professional customers, support coordinate installations of beverage solutions, set up account on D2C platform, and provide basic training.
  • Conduct the outbound calls for the new prospects (leads) or offering Nestle Professional products or solutions (telesales)
  • Support customers in the resolution of technical problems through the trouble shooting process. Raise tickets to Technical partner if no resolution through phone.
  • Conduct Consumer/Customer satisfaction Surveys.
  • Ensure cases are followed up with operational team on time. Real time alerts and regular updates in case of crises.
  • Ensures proper notification and escalation of critical complaints and irate customers.
  • Support customers in the resolution of admin questions: register and track orders, questions on invoicing, campaigns execution, product availability…
  • Follow, and help to improve, standard global processes and standard routines.

 

What will make you successful: 

  • Comfortable with ERP/SAP systems
  • Experience in Consumer services & Marketing a+
  • Good communication skills both written and spoken in French and English
  • Excel knowledge (able to organize tables, build simple charts, sorting, filtering, conditional formatting etc.)

What We Offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:  

  • Development of expertise in Nestlé’s Shared Solutions Business 

  • Immersion in a culturally diverse team 

  • Local and international exposure 

  • Flexible working environment 

  • Engagement and wellbeing activities 

  • Competitive salary and annual bonus according to your performance 

  • Meal allowance card 

  • Flex Benefits - at NBS you can choose what benefits are more suitable for you 

  • Make part of the Nestlé Club and get discount in several partners 

  • Free coffee (and good coffee) at the office 

  • Shop with special discounts for employees 

  • Company equipment according to professional needs 

  • Medical support available at the office 

  • E-learning courses and training program to get you where you aim to be 

  • Career progression and possibilities for international career

Position Snapshot

Location: Linda-a-Velha (Portugal)  

Grade: J2

Company: Nestlé Business Solutions (NBS)  

Full-time/Hybrid mode: 2 days per week at the office (aligned with our current Policy)   

 Languages: Fluent in French and English

 

About Us  

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.  

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.  

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any specific needs, count on us to adapt your position.

 

Position Summary:

To Handle incoming calls and Ensure all calls are logged in CRM, respond to social media contact us requests and Emails covering the following Services :  Technical machine assistance, telemarketing, order capturing, payment collection and dues payments. Conducts survey and service satisfaction assessments. Attending on going training and Knowledge transfer sessions and carry out general , Qualitative and quantitative insightful reports covering all mentioned services.

 

A Day in the Life of... 

 

  • Handling received engagement to Zone Europe Call Center. For different contact reasons and through various channels (telephone, Emails, contact us forms, social contacts)
  • Guide Nestle Professional Customers through complains handling and other queries regarding Nestle products range and Services.
  • Conduct the outbound calls to onboard new Nestle Professional customers, support coordinate installations of beverage solutions, set up account on D2C platform, and provide basic training.
  • Conduct the outbound calls for the new prospects (leads) or offering Nestle Professional products or solutions (telesales)
  • Support customers in the resolution of technical problems through the trouble shooting process. Raise tickets to Technical partner if no resolution through phone.
  • Conduct Consumer/Customer satisfaction Surveys.
  • Ensure cases are followed up with operational team on time. Real time alerts and regular updates in case of crises.
  • Ensures proper notification and escalation of critical complaints and irate customers.
  • Support customers in the resolution of admin questions: register and track orders, questions on invoicing, campaigns execution, product availability…
  • Follow, and help to improve, standard global processes and standard routines.

 

What will make you successful: 

  • Comfortable with ERP/SAP systems
  • Experience in Consumer services & Marketing a+
  • Good communication skills both written and spoken in French and English
  • Excel knowledge (able to organize tables, build simple charts, sorting, filtering, conditional formatting etc.)

What We Offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:  

  • Development of expertise in Nestlé’s Shared Solutions Business 

  • Immersion in a culturally diverse team 

  • Local and international exposure 

  • Flexible working environment 

  • Engagement and wellbeing activities 

  • Competitive salary and annual bonus according to your performance 

  • Meal allowance card 

  • Flex Benefits - at NBS you can choose what benefits are more suitable for you 

  • Make part of the Nestlé Club and get discount in several partners 

  • Free coffee (and good coffee) at the office 

  • Shop with special discounts for employees 

  • Company equipment according to professional needs 

  • Medical support available at the office 

  • E-learning courses and training program to get you where you aim to be 

  • Career progression and possibilities for international career

Linda a Velha, PT, 2799-554

Linda a Velha, PT, 2799-554

Apply now »