Position Snapshot

Location: Remote
Company: Nestlé Business Services (NBS)
Full-time - 5 days/week between Monday to Saturday - Rotative Shifts between 8h to 21h

Fluent in French and English

About us

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world. 

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. 

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

A day in the life of... 

• Respond to customer queries phone and written channels in a timely and accurate way 

• Provide and clarify information to the Nestlé clients regarding the nutrition of the Nestlé goods 
• Offer counselling and suggestions of positive alterations in nutrition and dietary restrictions of the consumers and their children or babies 
• Follow up with customers to ensure their issues are resolved 
• Treat serious and sensitive consumer contacts following the specific guidelines 
• Behave as an ambassador for our brands and product 
• Inform customers about new product, functionalities and campaigns, if any 
• Gather consumers' feedback and complete a FAQ database and a knowledge-based documents 
• Build a relationship with the stakeholders from the market, providing them information regarding health and nutrition topics to support business decision making 
• Ensures Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner 
• Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer 
 
What will make you successful

• Advanced Written and Spoken Knowledge in French and English
• Bachelor’s degree on Nutrition/Dietetics, Life Science, Food science, or similar 
• 1 year+ Experience advising clients to make good food intake choices and meal planning 
• Baby and adult nutrition knowledge (steps for baby and diet intake for adult) 
• You have a first experience in customer relations 
• Excellent communication and problem-solving skills 
• Capable of Multi-tasking and being autonomous while working remotely 
• Attention to details, flexible and willing to learn new ways of work and technologies