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Cash Collection Specialist | Italian Speaker

Cash Collection Specialist | Italian Speaker

Linda a Velha, PT, 2799-554

Linda a Velha, PT, 2799-554

Position Snapshot

Location: Linda-a-Velha, Lisbon, Portugal
Company: Nestlé Business Services Lisbon (NBS Lisbon)
Full-time
Bachelor’s Degree
Italian Speaker

Position Summary

For our NBS Lisbon Order to Cash (O2C) department, we are currently looking for a Cash Collection Specialist. Reporting to Cash Collection Lead Specialist, this professional will be responsible to manage due and overdue balances on customer account and maximizing on time payment for all customers.

A day in the life of...
  • Manage customer/account queries to ensure sales ledger balances are clean on customer account;
  • Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers;
  • Notify Markets of uncollectable debt risks & mitigate where possible;
  • Collection activities based on Market Collection Strategy;
  • Respond to incoming collection concerns from the customer and internal stakeholders;
  • Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts;
  • Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);
  • Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;
  • Execute identified business and internal controls of Collections processes;
  • Review and propose updates, through company, to the Standard Routines due to legal or process changes.
What will make you successful
  • Degree in Business, Finance, Economics or similar;
  • Previous experience in Collection or Payment Application;
  • Proficiency in English and Italian;
  • Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP;
  • Analytical skills;
  • High Customer Service skills;
  • Able to propose and implement improvements in procedures.
Position Snapshot

Location: Linda-a-Velha, Lisbon, Portugal
Company: Nestlé Business Services Lisbon (NBS Lisbon)
Full-time
Bachelor’s Degree
Italian Speaker

Position Summary

For our NBS Lisbon Order to Cash (O2C) department, we are currently looking for a Cash Collection Specialist. Reporting to Cash Collection Lead Specialist, this professional will be responsible to manage due and overdue balances on customer account and maximizing on time payment for all customers.

A day in the life of...
  • Manage customer/account queries to ensure sales ledger balances are clean on customer account;
  • Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers;
  • Notify Markets of uncollectable debt risks & mitigate where possible;
  • Collection activities based on Market Collection Strategy;
  • Respond to incoming collection concerns from the customer and internal stakeholders;
  • Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts;
  • Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);
  • Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;
  • Execute identified business and internal controls of Collections processes;
  • Review and propose updates, through company, to the Standard Routines due to legal or process changes.
What will make you successful
  • Degree in Business, Finance, Economics or similar;
  • Previous experience in Collection or Payment Application;
  • Proficiency in English and Italian;
  • Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP;
  • Analytical skills;
  • High Customer Service skills;
  • Able to propose and implement improvements in procedures.
Apply now »