Position Snapshot
 
Location: Lisbon (Portugal)
Company: Nestlé Business Services (NBS)
Full-time/Hybrid mode
Fluent in English 

About us
 
Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS! 
 
At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary
 
For our Nestlé Business Services, we are currently looking for a CIM Services Lead. The CIM Services Expert Lead is accountable for leading the Services for the global Customer Investment Management solutions, ensuring stable operations and improved/increased market usage of the Global CIM tools & processes. They lead and oversee the CIM Functional Experts & Operational Services Lead to deliver above-market operational services, drive increase in market adoption and usage of CIM (processes, technologies & services) and support deployment of new-to-Nestle CIM functionalities to continuously improve and extend CIM capabilities across the markets. They are responsible to ensure appropriate & effective governance of CIM Services that contribute to continuous improvement of CIM capabilities. 
 
A day in the life of... 

 • Lead CIM Services team, sustaining the service lines, promoting standards, best practices, technology usage, KPIs, and value framework
• Establish benchmarks and targets and take a proactive leadership role to assess current support scope versus expectations
• Continuously measure CIM Services performance, leveraging key performance indicators (KPIs) and dashboards
• Identify CIM service line issues and opportunities through analysis of data and feedback, to identify new CIM service opportunities as required
• Proactively engage with stakeholders to align the support services with business vision and expectations.
• Contribute to functional design & continuous improvement of new or upgraded services, working closely with Global Commercial Excellence & Global IT MSE
• Lead governance to ensure ongoing effective CIM support services 
• Escalate challenges and issues through governance for resolution 
• Provide support and coaching to CIM Functional Experts and guidance to Operational Services Lead
• Oversee delivery of market improvement actions plans, together with CIM Services Team/MSE IT/Market teams as appropriate
• Advocate for the implementation and usage of Global CIM Solutions and Services, sharing success stories to increase adoption & satisfaction
• Foster team spirit and collaboration between both technology and business resources to ensure efficient and optimal output of the collective team
 
What will make you successful 
 
Experience:
•     At least 5 years operational business experience, related to Commercial functions (Account Manager, Commercial Excellence, Commercial Development, Sales Finance, Sales Administration)
•    Proven line management experience as well as in coordinating internal teams and vendors work
•    Demonstrated experience Sales planning systems (Trade Promotion Management (TPM)/Trade Promotion Optimization (TPO)) deployment & usage with strong track record in setting up new operating models
•    Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic & environment
•    Strong experience in change management, ideally including internal and external stakeholder engagement
•    Experience in effective communication & presentation at different levels within a large corporate organization incl. stakeholder management 
•    Preference to have worked in a global environment and with virtual teams
Skills & Attitude:
•    Strong Customer Service orientation
•    Able to deal with ambiguity and transversally influence
•    Structured thinker, with ability to organize and prioritize work effectively
•    Strong analytical and problem-solving mind set with attention to detail
•    Ability to make sound decisions in complex situations
•    Naturally curious, with an aptitude for learning
•    Interest in digital solutions and tech savvy
•    Ability to work autonomously with proactive attitude (self-starter)
•    Good communication skills (both verbally and written)
•    Ability to lead and motivate others and foster strong team spirit
 
What we offer 
 
Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you: 
•    Development of expertise in Nestlé’s Shared Services Business
•    Immersion in a culturally diverse team
•    Local and international exposure
•    Flexible working environment
•    Engagement and wellbeing activities
•    Competitive salary and annual bonus according to your performance
•    Meal allowance card
•    Flex Benefits - at NBS you can choose what benefits are more suitable for you
•    Make part of the Nestlé Club and get discount in several partners
•    Free coffee (and good coffee) at the office
•    Shop with special discounts for employees
•    Company equipment according to professional needs
•    Medical support available at the office (in Lisbon)
•    E-learning courses and training program to get you where you aim to be
•    Career progression and possibilities for international career