Loading...
Share this Job
Apply now »

Claims Management Junior Specialist - Italian Speaker

Claims Management Junior Specialist - Italian Speaker

Position Snapshot

Location: Linda-a-Velha, Lisbon, Portugal
Company: Nestlé Business Services Lisbon (NBS Lisbon)
Full-time
Bachelor’s Degree
Italian Speaker

Position Summary

Integrated Business Services is looking for extraordinary people to join our world-class team.

Nestlé, the world's largest food and beverage company, is in the process of transforming their systems, processes, and ways of working. Integrated Business Services (IBS) is at the heart of the transformation, delivering world-class business services to help the business grow further.

For our NBS Lisbon Order to Cash (O2C) department, we are currently looking for a Claims Management Specialist. Reporting to Claims Management Lead Specialist, this professional will be responsible to analyze and solve claims and deductions raised by different stakeholders.

A day in the life of...

 

  • Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally;
  • Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
  • Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);
  • Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.

What will make you successful

  • Bachelor’s degree in Business, Finance, Economics or similar;
  • Proficiency in Italian and English;
  • Previous experience in Claims and Deductions is an advantage;
  • Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus;
  • Strong problem solving and analytical skills;
  • Customer orientation;
  • Able to propose and implement improvements in procedures.

Position Snapshot

Location: Linda-a-Velha, Lisbon, Portugal
Company: Nestlé Business Services Lisbon (NBS Lisbon)
Full-time
Bachelor’s Degree
Italian Speaker

Position Summary

Integrated Business Services is looking for extraordinary people to join our world-class team.

Nestlé, the world's largest food and beverage company, is in the process of transforming their systems, processes, and ways of working. Integrated Business Services (IBS) is at the heart of the transformation, delivering world-class business services to help the business grow further.

For our NBS Lisbon Order to Cash (O2C) department, we are currently looking for a Claims Management Specialist. Reporting to Claims Management Lead Specialist, this professional will be responsible to analyze and solve claims and deductions raised by different stakeholders.

A day in the life of...

 

  • Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally;
  • Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
  • Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);
  • Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.

What will make you successful

  • Bachelor’s degree in Business, Finance, Economics or similar;
  • Proficiency in Italian and English;
  • Previous experience in Claims and Deductions is an advantage;
  • Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus;
  • Strong problem solving and analytical skills;
  • Customer orientation;
  • Able to propose and implement improvements in procedures.

Linda a Velha, PT, 2799-554

Linda a Velha, PT, 2799-554

Apply now »