Position Snapshot

Location: Linda-a-Velha, Lisbon, Portugal
Company: Nestlé Business Services Lisbon (NBS Lisbon)
Full-time

French Speaker 

Position Summary

Nestlé Business Services is at the heart of the Group. We provide different services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about driving continuous improvement of processes with colleagues across the world. We care about delivering high quality services to support business agility and digital innovation.

For our NBS Lisbon Order to Cash (O2C) department, we are currently looking for a Claims Management Junior Specialist. Reporting to Claims Management Lead Specialist, this professional will be responsible to analyze and solve claims and deductions raised by different stakeholders.

A day in the life of...

• Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally;
• Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
• Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);
• Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.

What will make you successful

• Bachelor’s degree in Business, Finance, Economics or similar;
• Proficiency in English and French;
• Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus;
• Strong problem solving and analytical skills;
• Customer orientation.