Position Snapshot

 
Location: Braga / Lisbon (Portugal)
Company: Nestlé Business Services Braga / Lisbon

Full-time / Hybrid mode

Fluent in English

About us

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world. 
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. 
If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining NBS! 

Position Summary

For our Nestlé Business Services, we are currently looking for a Claims Management Lead Specialist. Reporting to Claims & CNDN Supervisor, this professional will be leading a team in Claims Management. 

A day in the life of... 

• Manage the Claims Management team and ensure that all activities in scope are executed in a timely manner and according to the agreed Key Performance Indicators (KPIs);

• Drive towards excellence by ensuring best practices are implemented and business/internal controls are in place;

• Monitor the efficiency of the operations and coordinates execution of Continuous Improvement initiatives;

• Create and execute short to mid-term plans for optimizing the organization, function, or sub-function and the talent required to execute strategies in job area;

• Encourage, coach & develop the team;

• Ensure business continuity plan is defined, update and implemented;

• Ensure compliance of Claims Management activities.

 
What will make you successful 

• Ability to develop and lead a team;

• Successful experience in delivering services through Shared Service partners;

• Knowledge in Financial area;

• Good stakeholder management skills;

• Knowledge in SAP solution;

• Solid knowledge of MS office, particularly Excel and reporting tools (e.g. Power Bi);

• Strong leadership skills - even if didn't have a Lead position previously;

• Demonstrated competency in project participation and execution;

• Good communication skills, both written and verbal, to effectively address and influence internal and external customers;

• Good planning, and organizational skills;

• Adaptability to change and cope in fast-paced environment;

• Analytical capability;

• Continuous improvement mindset;

• Strong level of English.

What we offer 

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS will bring you: 

• Development of expertise in Nestlé’s Shared Services Business;

• Immersion in a culturally diverse team;

• Local and International Exposure;

• Flexible working environment;

• Engagement and wellbeing activities;

• Competitive salary and annual bonus according to your performance;

• Meal Allowance Card;

• Flex Benefits - At NBS you can chose what benefits are more suitable for you;

• Make part of the Nestlé Club and get discount in several partners;

• Free coffee (and good coffee) at the office;

• Company equipment according to professional needs;

• Medical Support available at the Office (in Lisbon);

• E-learning courses and training program to get you where you aim to be;

• Career progression and possibilities for International Career.