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Claims Management Lead Specialist

Claims Management Lead Specialist

Linda a Velha, PT, 2799-554

Linda a Velha, PT, 2799-554

Nestlé Global Business Services is looking for extraordinary people to join our world-class team.

 

Nestlé, the world's largest food and beverage company, is in the process of transforming their systems, processes, and ways of working. Nestlé Global Business Services (NGBS) is at the heart of the transformation, delivering world-class business services to help the business grow further.

Position Snapshot

Location: Linda-a-Velha, Lisbon, Portugal
Company: Nestl
é Business Services Lisbon (NBS Lisbon)

Full-time
Bachelor’s Degree
Leadership skills

Position Summary

For our NBS Lisbon Order to Cash (O2C) department, we are currently looking for a Claims Management Lead Specialist. Reporting to O2C Lead, this professional will be responsible for leading the Claims Management team and in collaboration with the Stakeholders.

A day in the life of...

  • Responsible for leading the Claims Management team and in collaboration with the Stakeholders;
  • Strategize effective Claims Management activities that will contribute to the improvement;
  • Drives towards excellence in O2C by ensuring Global Standards are implemented and business/internal controls are in place;
  • Monitors the efficiency of the operations and coordinates execution of Lean / Continuous Improvement initiatives;
  • Ensure Total Service Quality levels to the Stakeholders, adhering to E2E standardisation;
  • Ensure the Team for the reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally;
  • Manage the team to get the claims and deduction resolution through collaboration with different Stakeholders;
  • Responsible for the management and resolution of Over and Under deliveries cases including the interactions with Physical Logistics and other E2E functions when needed;
  • Supervise implementation and execution of team’s daily activities and functions in team;
  • Ensure Global and E2E compliance for activities performed in team;
  • Monitor, perform and execute the performance Service Level Agreements (SLA’s) and indicators of services (KPI's);
  • Analyse periodic reports;
  • Drive action plans to correct deviations in services and ensure process improvement;
  • Identify and leads the resolution of the issues in team that affects the performance or services given;
  • Perform Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
  • Leads the team in establishing and accomplishing objectives as aligned with the stream priorities;
  • Evaluates team performance and conducts regular appraisals.

What Will Make You Successful?

  • Degree in Accounting, Finance, Economics or similar;
  • Relevant work experience (3+ years) in in Order to Cash / Claims and Deductions Management;
  • Proficiency in English;
  • Demonstrated ability and experience to develop and lead a team;
  • Able to propose and implement improvements in procedures;
  • Strong computer skills, including SAP and Microsoft Office applications (Word, PowerPoint, Excel);
  • Strong problem solving and analytical skills;
  • Strong customer focused attitude with a commitment to quality and result focus.

 

NGBS employs over 3,500 people across our global network of Shared Services Centers, and with a diverse mix of nationalities, generations, and talent, it’s an exciting place to work. We rely on our extraordinary people for our success.

 

Do you have what it takes to be part of our dynamic team? Are you passionate about people, reliable in delivering quality services, care deeply about continuous improvement, disciplined in delivering what we promise, and brilliant at service excellence?

Nestlé Global Business Services is looking for extraordinary people to join our world-class team.

 

Nestlé, the world's largest food and beverage company, is in the process of transforming their systems, processes, and ways of working. Nestlé Global Business Services (NGBS) is at the heart of the transformation, delivering world-class business services to help the business grow further.

Position Snapshot

Location: Linda-a-Velha, Lisbon, Portugal
Company: Nestl
é Business Services Lisbon (NBS Lisbon)

Full-time
Bachelor’s Degree
Leadership skills

Position Summary

For our NBS Lisbon Order to Cash (O2C) department, we are currently looking for a Claims Management Lead Specialist. Reporting to O2C Lead, this professional will be responsible for leading the Claims Management team and in collaboration with the Stakeholders.

A day in the life of...

  • Responsible for leading the Claims Management team and in collaboration with the Stakeholders;
  • Strategize effective Claims Management activities that will contribute to the improvement;
  • Drives towards excellence in O2C by ensuring Global Standards are implemented and business/internal controls are in place;
  • Monitors the efficiency of the operations and coordinates execution of Lean / Continuous Improvement initiatives;
  • Ensure Total Service Quality levels to the Stakeholders, adhering to E2E standardisation;
  • Ensure the Team for the reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally;
  • Manage the team to get the claims and deduction resolution through collaboration with different Stakeholders;
  • Responsible for the management and resolution of Over and Under deliveries cases including the interactions with Physical Logistics and other E2E functions when needed;
  • Supervise implementation and execution of team’s daily activities and functions in team;
  • Ensure Global and E2E compliance for activities performed in team;
  • Monitor, perform and execute the performance Service Level Agreements (SLA’s) and indicators of services (KPI's);
  • Analyse periodic reports;
  • Drive action plans to correct deviations in services and ensure process improvement;
  • Identify and leads the resolution of the issues in team that affects the performance or services given;
  • Perform Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
  • Leads the team in establishing and accomplishing objectives as aligned with the stream priorities;
  • Evaluates team performance and conducts regular appraisals.

What Will Make You Successful?

  • Degree in Accounting, Finance, Economics or similar;
  • Relevant work experience (3+ years) in in Order to Cash / Claims and Deductions Management;
  • Proficiency in English;
  • Demonstrated ability and experience to develop and lead a team;
  • Able to propose and implement improvements in procedures;
  • Strong computer skills, including SAP and Microsoft Office applications (Word, PowerPoint, Excel);
  • Strong problem solving and analytical skills;
  • Strong customer focused attitude with a commitment to quality and result focus.

 

NGBS employs over 3,500 people across our global network of Shared Services Centers, and with a diverse mix of nationalities, generations, and talent, it’s an exciting place to work. We rely on our extraordinary people for our success.

 

Do you have what it takes to be part of our dynamic team? Are you passionate about people, reliable in delivering quality services, care deeply about continuous improvement, disciplined in delivering what we promise, and brilliant at service excellence?

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