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Claims Management Specialist | French Speaker

Claims Management Specialist | French Speaker

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Position Snapshot

Location: Linda-a-Velha, Lisbon, Portugal

Company: Nestlé Business Services Lisbon (NBS Lisbon)

Full-time

French Speaker

#NBSLisbonisHiring

 

Position Summary

For our NBS Lisbon Order to Cash (O2C) department, we are currently looking for a Claims Management Specialist. Reporting to Claims Management Lead Specialist, this professional will be responsible to analyze and solve claims and deductions raised by different stakeholders.

 

A day in the life of...

• Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally;

• Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;

• Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);

• Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.

 

What will make you successful

• Degree in Business, Finance, Economics or similar preferred but not essential;

• Knowledge of basic Finance Terminology and notions required (Debit and credit Accounting rules);

• Intermediate English level and Advanced French level;

• Good computer skills, including Microsoft Office applications - Strong Excel knowledge;

• Good problem solving and analytical skills;

• Positive Thinking, willingness to learn and Team Player attitude required;

• Good Organization and Prioritization skills to be able to cope with a fast pace environment;

• Strong work ethic and Respectfulness required

.

.

Position Snapshot

Location: Linda-a-Velha, Lisbon, Portugal

Company: Nestlé Business Services Lisbon (NBS Lisbon)

Full-time

French Speaker

#NBSLisbonisHiring

 

Position Summary

For our NBS Lisbon Order to Cash (O2C) department, we are currently looking for a Claims Management Specialist. Reporting to Claims Management Lead Specialist, this professional will be responsible to analyze and solve claims and deductions raised by different stakeholders.

 

A day in the life of...

• Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally;

• Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;

• Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);

• Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.

 

What will make you successful

• Degree in Business, Finance, Economics or similar preferred but not essential;

• Knowledge of basic Finance Terminology and notions required (Debit and credit Accounting rules);

• Intermediate English level and Advanced French level;

• Good computer skills, including Microsoft Office applications - Strong Excel knowledge;

• Good problem solving and analytical skills;

• Positive Thinking, willingness to learn and Team Player attitude required;

• Good Organization and Prioritization skills to be able to cope with a fast pace environment;

• Strong work ethic and Respectfulness required

.

Linda a Velha, PT, 2799-554

Linda a Velha, PT, 2799-554

Apply now »