Position Snapshot

 
Location: Braga/Lisbon (Portugal)

Company: Nestlé Business Services (NBS)

Full-time/Hybrid mode

Fluent in English

About us

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world. 

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. 

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS! 

At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary

Are you passionate about social media, fluent in French, and experienced in managing communities for B2C brands?

Join our international team in Portugal and represent leading French brands in the food industry.

As a Community Manager (Social media specialist), you will be the voice of the brand across social platforms, ensuring authentic, engaging communication that aligns with the company’s values.

You will also play a key role in analyzing performance metrics, identifying trends, and providing strategic recommendations to help each brand optimize its digital presence and community engagement.

A day in the life of... 

• Implements strategies defined by the Brand and proactively engages with consumers, addressing their concerns and questions in a timely and helpful manner

• Fosters a sense of community and engagement among the target audience based on the guidelines defined by the Brand

• Proactively collaborates with brands and internal stakeholders

• Drives continuous improvement

• Shows rigor in the way of working, managing data, considering brand constraints and French legislation (training will be proposed)

• Actively listens to customer feedback, identifying pain points, and implementing improvements based on consumer insights, to enhance the consumer experience

• Analyzes consumer sentiment and trends, staying up-to-date with industry developments and competitor activities, and provides recommendations for adapting strategies to meet evolving consumer expectations

• Provide reports to stakeholders and suggests strategies optimization based on data

 
What will make you successful 

• At least 2 years experience in Community Management
• An experience in the Food and Beverage Industry or Highly Regulated Industries is ideal
• Fluent in French, with excellent written and verbal communication skills
• Proficient in English and/or Portuguese
• Strong passion for social media, with a high digital affinity and a keen eye for trends
• Academic background in Marketing and/or Communications and/or Nutrition, or a related field
• Proven experience in community management and/or customer engagement on platforms such as Facebook, Instagram, X (Twitter), YouTube, and LinkedIn
• Solid technical knowledge of Meta Business Manager, LinkedIn Business Manager, Sprinklr, Canva, and ideally Adobe Creative Cloud; familiarity with Salesforce (OMNI) is a plus
• Ability to create engaging, empathetic, and brand-aligned content, especially for audiences such as parents and caregivers
• Strong interpersonal skills and a collaborative mindset, with a service-oriented approach
• Comfortable working independently, with a high level of initiative and accountability
• Experience in analyzing social media performance, identifying insights, and providing strategic recommendations to improve engagement and brand visibility

What we offer 

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:  

• Development of expertise in Nestlé’s Shared Services Business 

• Immersion in a culturally diverse team 

• Local and international exposure 

• Flexible working environment 

• Engagement and wellbeing activities 

• Competitive salary and annual bonus according to your performance 

• Meal allowance card 

• Flex Benefits - at NBS you can choose what benefits are more suitable for you 

• Make part of the Nestlé Club and get discount in several partners 

• Free coffee (and good coffee) at the office 

• Shop with special discounts for employees 

• Company equipment according to professional needs 

• Medical support available at the office (in Lisbon) 

• E-learning courses and training program to get you where you aim to be 

• Career progression and possibilities for international career