Position Snapshot

Location: Lisbon (Portugal)

Company: Nestlé Business Services (NBS)

Full-time/Hybrid mode

Fluent in English

About us

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world. 

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. 

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS! 

At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary

The Consumer Engagement Services - Subject Matter Expert will be instrumental in shaping and implementing Purina's Consumer Engagement Services (CES) strategy for European projects. This role will significantly contribute to the overall direction of Purina's CES roadmap in the zone.

A day in the life of... 

• Participating in regular team meetings providing valuable collaboration, insights and suggestions
• Analyze, map and clean Purina's social media pages across Europe, identifying areas for improvement
• Maintain and update the status of social media channels in each country
• Assist in the implementation of social media strategies in various markets
• Adapt to various situations, demonstrating resilience, problem-solving skills, and the ability to handle pressure
• Communicate effectively, both verbally and in writing, with team members and stakeholders      
• Improve the CES platform with content integration, leveraging AI technologies, and help managing consumer cases
• Stay updated with the latest consumer engagement practices and technologies, applying them to our strategies
• Maintain and update the knowledge database for potential applications of artificial intelligence

What will make you successful 

• Advanced level in both written and spoken English
• Excellent communication skills, both verbally and in writing, with the ability to convey complex information in a clear and concise manner
• Strong interest in social media and digital marketing.
• Understanding of the consumer engagement services area, with a focus on social media platforms, digital trends and CRM platforms
• Experience or interest in AI and its application in enhancing consumer engagement platforms
• Capacity to evolve and adapt in a fast-paced environment, showing a willingness to learn and take on new challenges
• Strong input on creativity, management, and strategy
• A team player attitude, with the ability to collaborate effectively with diverse teams across the organization
• Commitment to continuous learning and professional development in the field of consumer engagement and communication

What we offer 

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:  

• Development of expertise in Nestlé’s Shared Services Business 
• Immersion in a culturally diverse team 
• Local and international exposure 
• Flexible working environment 
• Engagement and wellbeing activities 
• Competitive salary and annual bonus according to your performance 
• Meal allowance card 
• Flex Benefits - at NBS you can choose what benefits are more suitable for you 
• Make part of the Nestlé Club and get discount in several partners 
• Free coffee (and good coffee) at the office 
• Shop with special discounts for employees 
• Company equipment according to professional needs 
• Medical support available at the office (in Lisbon) 
• E-learning courses and training program to get you where you aim to be 
• Career progression and possibilities for international career