Position Snapshot

Location:  Linda-a-Velha, Portugal
Company: Nestlé Business Services

French Speaker
Full-time from Monday to Saturday

Rotative 8-hour shifts (8am-9pm) Remote

Position Summary
A Consumer Engagement Services Veterinary Assistant will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through features and functionalities as per standard procedure, and also be the ambassador for our brands and products.

A Day in the life of...

• Respond to customer queries phone and written channels in a timely and accurate way
• Provide and clarify information to the Nestlé clients regarding the nutrition of the Nestlé goods for animals
• Offer counselling and suggestions of positive alterations in nutrition, dietary restrictions, pet behaviors and any health issue of the consumers’ pets
• Follow up with customers to ensure their issues are resolved
• Treat serious and sensitive consumer contacts following the specific guidelines
• Inform customers about new product, functionalities and campaigns, if any 
• Gather consumers' feedback and complete a FAQ database and a knowledge-based documents
• Build a relationship with the stakeholders from the market, providing them information regarding health and nutrition topics to support business decision making
• Ensures Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner
• Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer

What will make you successful

• Advanced Written and Spoken Knowledge on English
• Advanced Written and Spoken Knowledge on French
• Bachelor’s degree on Veterinary Medicine, Biology, Food science, or similar
• 1 year+ Experience as a Veterinary technician or Veterinary Assistant or Customer Relations
• Pets’ nutrition and behavior knowledge (steps for pet)
• You have a first experience in customer relations
• Excellent communication and problem-solving skills
• Capable of Multi-tasking and being autonomous while working remotely
• Attention to details, flexible and willing to learn new ways of work and technologies

What we offer

Here at NBS Lisbon we care about our Talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you:

• Development of expertise in Nestlé’s Shared Services Business
• Immersion in a culturally diverse team
• Local and International Exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to your performance
• Meal Card
• Flex Benefits - At NBS Lisbon you can chose what benefit is more suitable to you
• Make part of the Nestlé Club and get discount in several partners
• Company laptop and other equipment according to professional needs
• Medical Support available at the Office
• E-learning courses and training program to get you where you aim to be
• Career progression and possibilities for International Career