Position Snapshot

Location: Linda-a-Velha, Lisbon, Portugal.

Company: Nestlé Business Services Lisbon (NBS Lisbon)

Timetable: Full-time (40h)

Position Summary

Act as the primary eCommerce technical partner of brand market Digital & eCommerce expert, to update and maintain at market direction an attractive D2C offer, and actively contribute to grow Nescafé Dolce Gusto D2C business. Support the Business/Market in managing content on Nestlé e-commerce websites, ensuring consistency and maintaining high-quality information standards across the websites. The D2C E-commerce Specialist is part of a broader team focusing on websites content management and optimization. Update website content, manage promotions and products, communicate with internal and external partners is among main responsibilities.

A day in the life of...

- Promotion management in Magento2
- Content management in Magento2 (CMS) 
- Product management in Magento2 (product launch support, product price change, VAT change, product discontinuation, shipping cost change)
- Perform Q&A activities upon introduction of any change on the digital landscape, PreProduction then Production upon market NDG Digital & eCommerce lead approval
- Execute E2E testing on a monthly basis prior NDG.COM monthly release (NDG.COM and Mobile Apps)
- Implementation of SEO optimizations
- Handling support request and incident request to technical support organization (MSE and Application Development Agency) on behalf of market NDG Digital & eCommerce expert
- Handling request to key technical partners (Loylogic for promotion, Infotrust for GA and GTM, Datawords for copywriting translation, MSE for Promotional codes)
- Configure and Q&A existing features on NDG Magento2 platform, potentially integrated with 3rd party services. Ensure market validation and sign-off prior activation in Production.
- Track market requests and key activities delivered for NDG business, report on key activities delivered
- No direct subordinates

What will make you successful

1. Hands-on experience with e-commerce platforms, ideally Magento2
2. University Degree ideally in Digital technologies
3. Excellent writing and editing skills in English
4. Experience in running test and QA activities
5. Familiarity with SEO 
6. General understanding of UX (User Experience)
7. Good understanding of with web analytics tools and other optimization tools (e.g. Google Analytics, Google Search Console, Google Tag Manager, SessionCam etc).
8. Understanding of web design
9. Keen attention to detail
10. Working with high-volume, complex tasks
11. Working in a corporate and multi-cultural setting
12. Experience in stakeholder management
13. Ability to collaborate effectively across functions/ teams and projects
14. Proven presentation, organization and communication skills
15. Ability proactively and independently collaborate with the businesses and markets.
16. Ability to make decisions