Position Snapshot 

Location: Braga/Lisbon (Portugal)

Company: Nestlé Business Services (NBS)

Full-time/Hybrid mode

Fluent in English

About us  

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world. 

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. 

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary 

The main responsibilities of the D2C Technical Coordinator are to lead and coordinate technical issue resolution, provide guidance and training to the Webmastering team, support documentation creation, fix technical issues, assist with feature activation and testing, handle complex changes on transactional emails, manage cache cleaning and reindexing, provide SEO technical support, pilot new activities, and propose process/technical improvements.

A day in the life of... 

• Coordinating the resolution of technical issues between the Webmastering Team and NDG support teams, including follow-ups and communication

• Providing guidance and technical training to the IBS Webmastering team on current and future activities

• Assisting the NDG tech team/agency in updating and creating documentation and guidelines for Webmasters

• Fixing technical issues that can be solved at the CMS level and collaborating with the tech agency to implement code-related solutions in HTML/JS/CSS through ticketing coordination

• Supporting the implementation and testing of features such as Omni Content Form, Product Feed, and Loqate, including engaging with third-party tech support and conducting testing activities

• Handling complex changes on transactional emails, such as modifying variables in Order Confirmation emails

• Performing complex cache cleaning and reindexing tasks

• Providing complex SEO technical support, including updating and modifying sitemaps, canonicalization, and other URL redirects

• Cooperating with Loylogic for tasks like connecting new products and other required configurations

• Collaborating with technical agency to pilot new activities/features, providing feedback, and creating necessary documentation

• Proposing process and technical improvements for current operations

What will make you successful 

• Technical expertise in Magento CMS, HTML, CSS, and JavaScript

• Proficiency in resolving technical issues and implementing code-related solutions

• Ability to provide guidance and technical training to a team

• Experience in updating and creating documentation and guidelines for Webmasters

• Knowledge of feature implementation and testing processes

• Familiarity with complex changes on transactional emails

• Proficiency in cache cleaning and reindexing

• Understanding of SEO technical support, including sitemap updates and URL redirects

• Ability to cooperate with 3rd party vendors for website integrations

• Experience in piloting new activities and providing feedback

• Capability to propose process and technical improvements for current operations

• Strong communication skills: Effective communication, both verbal and written, is crucial for coordinating with teams, providing guidance, and documenting processes

• Problem-solving abilities: The ability to analyze issues and propose solutions is essential for resolving technical challenges

• Attention to detail: Being meticulous in identifying and addressing issues, as well as ensuring accuracy in documentation, is important

• Adaptability and flexibility: The ability to adapt to changes, learn new technologies quickly, and handle shifting priorities is valuable

• Relevant education or practical experience: A university degree or practical experience/certifications in a relevant field demonstrate a solid foundation of knowledge and commitment to learning

What we offer 

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS will bring you:  

• Development of expertise in Nestlé’s Shared Services Business

• Immersion in a culturally diverse team

• Local and International Exposure

• Flexible working environment

• Engagement and wellbeing activities

• Competitive salary and annual bonus according to your performance

• Meal Allowance Card

• Flex Benefits - At NBS you can chose what benefits are more suitable for you

• Make part of the Nestlé Club and get discount in several partners

• Free coffee (and good coffee) at the office

• Company equipment according to professional needs

• Medical Support available at the Office (in Lisbon)

• E-learning courses and training program to get you where you aim to be

• Career progression and possibilities for International Career