IMS Process Optimizer

IMS Process Optimizer

Position Snapshot
Location: Braga or Lisbon
Full-time/ Hybrid Work – 2 days per week at the office (aligned with our current Policy)

Main Purpose of Job:

Drive E2E process optimization, and service delivery by building a robust improvement pipeline, ensuring timely execution and reporting, and aligning business outcomes and value delivery, through ownership of all aspects of Continuous Improvement and Automation.

Key Outputs:

Identify "Robust Pipeline".

Identifying a Continuous, Aligned and Priorized pipeline of improvement opportunities for Automation, Productivity & Business Value within the E2E.

Incorporate nestlé continuous excellence and continuous improvement, through standarization, simplification,automation and digitalization, into E2E Processes.
Ensure clear understading and embeding IBS Global Projects Pipeline/Partners portifolio (IT, Automation, Analytics) into Local pipeline.
Identifies and Consolidates all key/relevant improvement opportunities for continuous improvement of the E2E, including collecting bottom up ideas/data inisights/feedback from operational teams and markets (e.g. NPS Feedback), and Global Projects/potential replication opportunities from other Centres
Ensuring and Validating Local Baseline / "As Is" Process flow to support the creation of Global Business Cases and creating estimates of current volume(s), execution times, process-allocated resources and relevant support documentation;
Creation of Discovery Pipeline (according to the E2E Global & Local Annual Plans), taking active part of Global Process Discoveries, defining and Validating Future / "To Be" according to the global standard/reference flow, (including expected benefit estimations, new technologies required and prioritized pipeline of Improvement & Automation Opportunities)
Support and align internally on results and feedbacks for proof of Concept/Value of new technologies.
Managing the governance with relevant Global & Local Stakeholders, towards ensuring alignment of identified improvement initiatives,
Ensure proper prioritization of improvement pipeline (including Global and Local initiatives);

Execute planned pipeline/ Deliver expected pipeline/ Coordinating execution of Global and Local Pipeline of E2E Initiatives to achieve yearlyTargets

Planning of prioritized projects and ensuring it's delivery towards agreed targets;
Ensure proper resource allocation in Global Improvement initiatives;
Coordintaing execution of E2E projects and providing relevant support, address escalations;
Ensure the same data (one source of truth) is provided/reported throughout existing governance (F&C, PO Cockpit/Improvement Hub, BPA etc);
Close collaboration with Partners (Analytics, IT, BPA) to ensure smooth delivery of projects;

Ensuring accurate & timely benchmarking and replication of E2E Process & Service Delivery information

Continuously and Proactively performing benchmarking on E2E Service Levels and Productivity (by type)
Registering all improvement opportunies (and associated actions) in the PO Cockpit / Improvement Hub, and ensuring adequate governance, alignment, timeliness and continuous update of E2E reporting efforts;
Adherence to established STAR Initiative process and expected deliverables, implementing internal process for STAR submissions, validate one-pagers, validate and recognize STAR winners within the E2E;
Close cooperation with the NBS CI Manager, towards Performance Acceleration Enablement Activities (e.g. Training Needs, Local PA Community Building and Generating Excitement & Momentum)
Leverage exisiting governance, one source of truth (PO Cockpit/IH), Data Analytics & Visualization to identify and implement replication opportunities;

Ensuring support to Markets to improve operational service delivery & pain point resolution

Facilitate operations in developing actionable plans to address existing issues, serving as an escalation point when necessary.
Collaborate with markets to implement improvement initiatives and provide support for change management efforts where applicable.

Key Experiences:

Driving Continuous Improvement initiatives delivering visible and sustainable results - Must have
Successfully exercising traversal leadership (influence without direct control), especially on senior stakeholders - Must have
Experience in [Supply Chain, Finance, Marketing or HR (dependent on respective E2E)] functions - Business Dependent
Background in STEM (Science, Technology, Engineering, and Math), Change Management or Project Management - Nice to have