Position Snapshot 

Location: Braga/Lisbon (Portugal) 

Company: Nestlé Business Solutions (NBS) 

Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)

Languages: Fluent in English 

About us 

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world. 

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. 

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!  

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position. 

Position Summary  

Lead the operational delivery, quality, and evolution of Marketing Analytics solutions across Consumer Intelligence and Marketing Performance Analytics, ensuring robust and scalable outputs across markets. The role provides daily direction, prioritization, enablement, and escalation management to maintain service reliability, governance, and continuous improvement.

A day in the life of...  

• Operational delivery of Consumer Intelligence and Marketing Performance Analytics solutions coordinated across agreed scope, priorities, timelines, and quality expectations.
• Demand, workload, capacity, and prioritization managed with clear allocation, follow-up, and escalation of delivery risks.
• Quality assurance routines, review checkpoints, and delivery standards applied consistently across dashboards, reports, analysis, and recurring service outputs.
• Stakeholder communication, service reviews, and expectation management delivered to maintain alignment on scope, priorities, progress, dependencies, and delivery constraints.
• Team members onboarded, coached, and supported with clear priorities, feedback, development actions, and consistent ways of working.
• SOPs, documentation, metric definitions, service catalogues, and knowledge materials maintained and used to ensure consistent, repeatable delivery.
• Process improvement, automation, and standardization opportunities identified and implemented to improve efficiency, reliability, and consistency across solutions.
• Compliance with approved tools, data governance practices, access controls, and Marketing Analytics scope boundaries maintained across delivery activities.
• Cross-functional alignment maintained with Consumer Intelligence, Marketing Performance Analytics, Data / IT teams, and market stakeholders to ensure clear interfaces and avoid overlap.

What will make you successful 

• Bachelor’s degree in Data Analytics, Business Intelligence, Marketing, Business Administration, Statistics, or a related field
• 5+ years of relevant experience in analytics service delivery, consumer intelligence, marketing performance analytics, business intelligence, reporting, or business analysis
• Proven experience coordinating teams, allocating workload, managing priorities, and ensuring delivery against agreed scope, timelines, and quality expectations
• Strong understanding of Marketing Analytics service scope, including Consumer Intelligence and Marketing Performance Analytics deliverables, PFME-related reporting, and performance measurement ways of working
• Experience defining and applying SOPs, delivery standards, QA routines, documentation, and governance practices
• Experience managing stakeholder expectations, facilitating service reviews, handling escalations, and aligning across markets and central teams
• Working knowledge of Power BI, Excel, reporting workflows, data visualization, and relevant marketing / analytics platforms
• Understanding of data quality, access control, approved tools, and compliant data-handling practices
• Experience coaching team members, supporting onboarding, and improving capability consistency across delivery locations
• Advanced English proficiency, with strong written, verbal, and presentation skills