Marketing Operations Coordinator

Position Snapshot
Location: Linda-a-Velha
Company: Nestlé Business Services Lisbon (NBS Lisbon)
Full-time/ Hybrid mode

About us

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world. We are looking for talents who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
If this describes you, and you are looking to join a business where you can really add value, it is time to consider joining NBS!

Position Summary

The Marketing Operations Coordinator is the operational interface between IMS (Integrated Marketing Services) business partners and IMS service teams for all cross-service requests utilizing IMS services. The role is responsible for the E2E brief intake, orchestration delivery management of key cross-service requests towards IMS services and acts as the single point of contact for IMS towards the business.

A day in the life of...
• Cross-service brief intake, specification and enrichment with business partners and/or other IMS roles (e.g. experts).

• If needed, assistance in IMS service catalogue introduction with IMS service leads.

• Approval / rejection of request based on feasibility.

• Cross-service project plan development, including goals, business needs, service scope and requirements, team composition, timeline & milestones and budget.

• Break-down into one-brief-requests to accommodate individual service needs.

• Service request ticket and sub-ticket preparation and briefing of IMS service teams according to project plan.

• Attendance at kick-off meetings organized by IMS business partners.

• Planning and management of projects throughout the entire life cycle until final acceptance, including management of change requests and prioritization according to defined processes and requirements.

• Operational contact for a specific cross-service request towards IMS teams and determined business partner.

• E2E coordination & project management for cross-service requests, from briefing, to planning, production & publishing.

• Coordination with Center Operation Leads on timelines, team composition, risk mitigation.

• Provide status management and project communications.

• Establishment of operational checkpoints, alignment meetings and reviews between business partners & IMS.

• Gathering of approvals and feedback from IMS business partner served in the requests.

• Handling of operational dependencies and blockers to ensure seamless coordination throughout the process.

• Proactively contact markets for top-down projects.

• Deduction of ‘lessons learned’ and debriefs and frame optimization recommendations.

• Management of all stakeholders (IMS partners and delivery teams) along the entire project life cycle.

• Suggest to business on additional needs or required changes to brief.

What will make you successful

• At least 5 years’ experience in Marketing and/or Brand management, Content/Digital account management.

• Working in a corporate and multi-cultural setting.

• Creative/Media/advertising Agency experience is a plus.

• Proven ability of very strong project management skills in the context of cross-functional teams and tight deadlines​.

• Detail oriented personality with the ability to orchestrate multiple projects at the same time and sense for prioritization.​

• Possess strong verbal and written communication skills to convey ideas, updates, and project status clearly and effectively. Exhibit assertiveness when managing conflicting priorities and ensuring project milestones are met.​

• Understanding of and practical experience with E2E digital marketing processes, consumer engagement, search, e-commerce, content, CRM, D2D, design, branding, social media and marketing analytics and the related channels​.

• Understand marketing technology & project management tools. Demonstrate the ability to quickly learn and adapt to new tools and technologies.​

•  Approachable personality that easily connects with diverse stakeholders.​

What we offer

Here at NBS Lisbon we care about our Talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you:

• Development of expertise in Nestlé’s Shared Services Business
• Immersion in a culturally diverse team
• Local and International Exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to your performance
• Meal Allowance Card
• Flex Benefits - At NBS you can chose what benefits are more suitable for you
• Make part of the Nestlé Club and get discount in several partners
• Free coffee (and good coffee) at the office.
• Shop with special discounts for employees
• Company equipment according to professional needs
• Medical Support available at the Office
• E-learning courses and training program to get you where you aim to be
• Career progression and possibilities for International Career