Position Snapshot

Location: Lisbon/Braga (Portugal)
Company: Nestlé Business Solutions (NBS) 
Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)
Languages: Fluent in English

Position Summary 

Support the NBS Risk & Business Continuity Manager in the implementation and continuous improvement of the NBS Risk & Business Continuity strategy, operating model and governance framework. Partner with End-to-End (E2E) teams, NBS Centers, Global IT and external service providers to strengthen organizational resilience through effective risk management, business continuity, crisis management, interoperability and recovery planning.Act as a trusted advisor and subject matter expert, driving the implementation of business recovery strategies, coordinating testing and assurance activities, facilitating the Enterprise Risk Management cycle, and supporting the development of a resilient and recovery-ready NBS network. 

A day in the life of...

Enterprise Risk Management

• Support the annual Enterprise Risk Management cycle across NBS Centers and E2E teams, facilitating the identification, assessment and monitoring of key operational and strategic risks.
• Drive the quality and completeness of risk information, mitigation plans and risk reporting within approved governance frameworks and systems.
• Partner with risk owners to challenge, monitor and track mitigation and prevention actions.
• Analyze emerging risks, trends and vulnerabilities that may impact the delivery of critical NBS services.
• Prepare risk reporting, dashboards and insights for leadership decision-making.
  
  

Business Continuity & Recovery

• Support E2E teams in conducting Business Impact Assessments (BIA), defining Recovery Time Objectives (RTOs) and identifying critical business recovery requirements.
• Drive the implementation of Business Recovery Strategies across NBS Centers and solution lines.
• Support interoperability initiatives, ensuring recovery capabilities are operational through knowledge transfers, role allocation and readiness activities.
• Ensure E2Es and Centers maintain the Business Continuity Plans accurate, current and aligned with business requirements.
• Monitor implementation progress and escalate risks, issues and recovery capability gaps.
  
  

Testing, Assurance & Continuous Improvement

• Coordinate the NBS Business Continuity testing program and support the execution of recovery exercises across the network.
• Validate testing results, document lessons learned and ensure remediation actions are tracked through completion.
• Support the development of scalable testing methodologies and resilience standards.
• Monitor compliance with Business Continuity governance requirements, KPIs and assurance objectives.
• Contribute to the continuous improvement of Risk & Business Continuity methodologies, processes and tools.
  
  

Crisis Management

• Support the maintenance and evolution of the NBS Crisis Management framework.
• Coordinate crisis management exercises, simulations and preparedness activities.
• Support crisis response activities through coordination, communications, action tracking and situation reporting.
• Maintain crisis management documentation, escalation procedures and contact structures.
  
  

Community & Stakeholder Engagement

• Coordinate the global NBS Business Continuity community and facilitate regular governance forums and working sessions.
• Build strong relationships across NBS Centers, E2E teams and third-party providers.
• Deliver Business Continuity awareness and training programs.
• Promote the adoption of Risk & Business Continuity standards, best practices and ways of working across the organization.
• Act as deputy to the NBS Risk & Business Continuity Manager when required. 
  
  

What will make you successful

• Proven experience in Business Continuity Management, Enterprise Risk Management, Crisis Management or Operational Resilience.
• Strong understanding of Business Impact Analysis, Business Recovery Strategies and resilience testing methodologies.
• Experience working in a global, matrixed organization with multiple stakeholders and service providers.
• Strong project management and execution skills, with the ability to coordinate initiatives across teams, locations and functions.
• Excellent communication, facilitation and stakeholder management skills - Fluent in English.
• Strong analytical mindset with the ability to translate complex risks into practical business solutions.
• Hands-on experience with Business Continuity standards and frameworks, including ISO 22301.
• Experience in shared services, business services or large operational environments is desirable.
• Demonstrated ability to influence without direct authority and drive outcomes through collaboration.
• Ability to operate effectively at both strategic and operational levels.

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:  

• Development of expertise in Nestlé’s Shared Solutions Business 

• Immersion in a culturally diverse team 

• Local and international exposure 

• Flexible working environment 

• Engagement and wellbeing activities 

• Competitive salary and annual bonus according to your performance 

• Meal allowance card 

• Flex Benefits - at NBS you can choose what benefits are more suitable for you 

• Make part of the Nestlé Club and get discount in several partners 

• Free coffee (and good coffee) at the office 

• Shop with special discounts for employees 

• Company equipment according to professional needs 

• Medical support available at the office 

• E-learning courses and training program to get you where you aim to be