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Payment Application Lead Specialist

Payment Application Lead Specialist

Linda a Velha, PT, 2799-554

Linda a Velha, PT, 2799-554

Nestlé Global Business Services is looking for extraordinary people to join our world-class team.

Nestlé, the world's largest food and beverage company, is in the process of transforming their systems, processes, and ways of working. Nestlé Global Business Services (NGBS) is at the heart of the transformation, delivering world-class business services to help the business grow further.

Main purpose of the Position

Position Snapshot

Location: Linda-a-Velha, Lisbon, Portugal
Company: Nestlé Business Services Lisbon (NBS Lisbon)

Full-time
Bachelor’s Degree
Cash Application Background

Position Summary

For our NBS Lisbon Order to Cash (O2C) department, we are currently looking for a Claims Management Lead Specialist. Reporting to O2C Lead, this professional will be responsible to be the bridge between the market and the hub or all aspects of Payments Application by ensuring governance, standards, operational controls and compliance requirements are adhered to by the hub.

A day in the life of...

  • To ensure accurate execution of the following activities:
  • Assist in resolution of unallocated payments (contact customer/collection team)
  • Direct debit payments – Posting direct debits
  • Unidentified payment: Liaise with internal/external stakeholders (bank) to identify the payment
  • Activities pertaining to specific legal requirements of markets;
  • Manage discussion with hub and market stakeholders on the results of the performance service level agreements (SLA’s) and operational concerns/issues;
  • Monitors in scope processes for Hub are executed on time and with the highest level of quality;
  • Perform periodic activity relevant review's with stream Supervisor/Lead;
  • Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
  • Collaborate with Hub and Market in implementing efficient improvements of processes;
  • Responsible for setting the agenda for the DOR and WOR with the Hub;
  • Analyse and check KPIs on quality of services provided;
  • Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;         
  • Review and propose updates, through NGBS, to the Standard Routines due to legal or process changes and ensure alignment with the Hub;
  • Handles escalated issues and complaints from the market and works with Hub in providing analysis and resolution.

What Will Make You Successful?

  • Degree in Accounting/ Finance/Economics, of benefit but not essential;
  • Fluent in English;
  • Knowledge in accounts receivable process involving cash application, credit analysis and control, collection, reporting and claims processing preferably in multiple countries and legal entities;
  • Strong Analytics Skills;
  • Prior working in SSC environment an advantage
  • Solid knowledge of MS office, particularly Excel;
  • Strong problem solving and analytical skills;
  • Strong customer focused attitude with a commitment to quality and result focus.

 

NGBS employs over 3,500 people across our global network of Shared Services Centers, and with a diverse mix of nationalities, generations, and talent, it’s an exciting place to work. We rely on our extraordinary people for our success.

Do you have what it takes to be part of our dynamic team? Are you passionate about people, reliable in delivering quality services, care deeply about continuous improvement, disciplined in delivering what we promise, and brilliant at service excellence?

Nestlé Global Business Services is looking for extraordinary people to join our world-class team.

Nestlé, the world's largest food and beverage company, is in the process of transforming their systems, processes, and ways of working. Nestlé Global Business Services (NGBS) is at the heart of the transformation, delivering world-class business services to help the business grow further.

Main purpose of the Position

Position Snapshot

Location: Linda-a-Velha, Lisbon, Portugal
Company: Nestlé Business Services Lisbon (NBS Lisbon)

Full-time
Bachelor’s Degree
Cash Application Background

Position Summary

For our NBS Lisbon Order to Cash (O2C) department, we are currently looking for a Claims Management Lead Specialist. Reporting to O2C Lead, this professional will be responsible to be the bridge between the market and the hub or all aspects of Payments Application by ensuring governance, standards, operational controls and compliance requirements are adhered to by the hub.

A day in the life of...

  • To ensure accurate execution of the following activities:
  • Assist in resolution of unallocated payments (contact customer/collection team)
  • Direct debit payments – Posting direct debits
  • Unidentified payment: Liaise with internal/external stakeholders (bank) to identify the payment
  • Activities pertaining to specific legal requirements of markets;
  • Manage discussion with hub and market stakeholders on the results of the performance service level agreements (SLA’s) and operational concerns/issues;
  • Monitors in scope processes for Hub are executed on time and with the highest level of quality;
  • Perform periodic activity relevant review's with stream Supervisor/Lead;
  • Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
  • Collaborate with Hub and Market in implementing efficient improvements of processes;
  • Responsible for setting the agenda for the DOR and WOR with the Hub;
  • Analyse and check KPIs on quality of services provided;
  • Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;         
  • Review and propose updates, through NGBS, to the Standard Routines due to legal or process changes and ensure alignment with the Hub;
  • Handles escalated issues and complaints from the market and works with Hub in providing analysis and resolution.

What Will Make You Successful?

  • Degree in Accounting/ Finance/Economics, of benefit but not essential;
  • Fluent in English;
  • Knowledge in accounts receivable process involving cash application, credit analysis and control, collection, reporting and claims processing preferably in multiple countries and legal entities;
  • Strong Analytics Skills;
  • Prior working in SSC environment an advantage
  • Solid knowledge of MS office, particularly Excel;
  • Strong problem solving and analytical skills;
  • Strong customer focused attitude with a commitment to quality and result focus.

 

NGBS employs over 3,500 people across our global network of Shared Services Centers, and with a diverse mix of nationalities, generations, and talent, it’s an exciting place to work. We rely on our extraordinary people for our success.

Do you have what it takes to be part of our dynamic team? Are you passionate about people, reliable in delivering quality services, care deeply about continuous improvement, disciplined in delivering what we promise, and brilliant at service excellence?

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