Position Snapshot

 
Location: Braga/Lisbon (Portugal)

Company: Nestlé Business Services

Full-time/Hybrid mode

Fluent in English and Spanish

About us

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world. 
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. 
If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining NBS!

Position Summary

Under direction of Team Lead, provides comprehensive and advanced support to market within the range of procurement performance acceleration scope of activities in collaboration with market PPA Lead.

Act as a subject matter expert, providing guidance at various procurement queries, coordination of workflow configuration, conduct training on existing and new procurement tools to users at market and above the market, issue resolution of operational activities within procurement teams between the market (requestors, finance), NBS, easy request project team, local and global IS/IT and act as the first level of support for any requests within scope: SAP, Easybuy, Easy Request, PR/PO creation, PO closure, Procurement approvals, technical questions and related queries.

Lead and drive simplification, standardization, automation and process improvement of procurement activities within procurement model per respective market.

Provide expert advice and insights about future trends and/or risk within their area of expertise to ensure the procurement strategies and solutions are proactively prepared to minimize risks and early adoption of new solutions.

Ensure the alignment with the Nestlé Procurement Framework.

A day in the life of...

• Coordinate the deployment of the procurement solutions that are required to drive the strategy of the functional stream in alignment to the procurement vision;

• Take ownership in execution of the roadmap and obtaining the required knowledge to execute the given tasks accordingly;

• Coordinate testing of new tools/applications linked to the market deployment strategy and aligned with the operational master plan;

• Drive on time projects implementation, participate in testing and sustain phase support;

• Manage discussion with market stakeholders on the results of the performance service level agreements (SLAs) and operational concerns/issues;

• Gather relevant data and inputs and discuss them with Team Lead to make pertinent adjustments to the solutions and strategies;

• Define and monitor the appropriate measures to follow up and ensure compliance and the implementation of defined solutions in the procurement organizations at market;

• Play a key role to the development of procurement initiatives by bringing ideas, feedback and requirements from own area(s) of responsibility;

• Identify and engage relevant external parties to provide future insights on procurement/functional stream relevant topics;

• Provide necessary support regarding procurement activities as single point of contact (SPOC) of procurement team per respective market;

• Ensure timely preparation before operational reviews (necessary root cause analysis for relevant indicators is done with the respective teams before the ORs);

• Ensure monitoring of the performance service level agreements (SLAs) and indicators of services (KPIs);

• Ensure the provision of timely and accurate status updates for respective measures during operational reviews, providing valuable insights and contributions to enhance operational performance;

• Identify trends, patterns, and areas of improvement, offering recommendations to drive performance optimization;

• Ensure compliance of processes;

• Drive action plans to correct deviations in services and process improvement;

• Drive efficient and proactive collaboration with different levels of operational partners within Nestlé;

• Take responsibility for the resolution of issues and queries to identify root causes and develop appropriate solutions;

• Develop work plans and monitor timelines to ensure implementation of solutions;

• Drive continuous improvements initiatives to drive value to the business: ensuring root cause analysis of mistakes identified, driving processes standardization and simplification, support automation and AI;

• Drive KPI trends maintenance (SLAs), root cause analysis of issues/errors and problem solving;

• Actively promote and support a culture of continuous improvement throughout the organization, fostering a mindset of innovation, learning, and growth.  Leverage and capture CI potential through the usage of operational reviews/CI initiatives and other tools;

• Participate in market and global projects and initiatives related to different procurement process flows;

• Deliver market and global projects on time with the committed quality;

• Ensure the availability of updated SOPs due to legal or process changes;

• Deliver timely updates/communication via the agreed channels of communication to ensure knowledge transfer about updates in the process on regular base;

• Prepare and conduct learning materials for market stakeholders related to operational scope, new tools, global initiatives etc.;

• Provide training to existing and new Procurement tools to users at market and above the market;

• Ensure compliance with Nestlé standards including effective management of SODs, updated SOPs, documentation of previous audit points, adherence to CBP (Control Best Practices);

• Coordinate and facilitate internal and external audit requests.

What will make you successful

• Master’s degree in accounting/ finance/economics/logistics;

• Prior experience (2+ years) in the procurement area;

• Solid knowledge of MS Office, particularly Excel, Power BI;

• English (Upper-intermediate level);

• Spanish (intermediate level);

• Process oriented;

• Analytical thinker;

• Strong communication and presentation skills;

• Feedback and coaching capabilities;

• Stakeholder management skills;

• Good conflict resolution skills;

• Ability to work across functions and on a global scale;

• Critical thinking;

• Ability to challenge processes;

• Attitude of seeing the big picture and identifying relevant areas of opportunities;

• Respect for various cultures within Nestlé;

• Able to build strong professional relationship;

• Team player.

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS will bring you: 

• Development of expertise in Nestlé’s Shared Services Business;

• Immersion in a culturally diverse team;

• Local and International Exposure;

• Flexible working environment;

• Engagement and wellbeing activities;

• Competitive salary and annual bonus according to your performance;

• Meal Allowance Card;

• Flex Benefits - At NBS you can chose what benefits are more suitable for you;

• Make part of the Nestlé Club and get discount in several partners;

• Free coffee (and good coffee) at the office;

• Company equipment according to professional needs;

• Medical Support available at the Office (in Lisbon);

• E-learning courses and training program to get you where you aim to be;

• Career progression and possibilities for International Career.