Location: Avanca / Linda a Velha 

Company: Nestlé Portugal  

Full-time/Hybrid mode  

About us 

Working at Nestlé means you'll join the world's largest food and beverage multinational. Our purpose is to improve the quality of life of our consumers, contributing to a healthier future. 

At Nestlé, we are firmly committed to equal opportunities for men and women, as well as to age diversity, ethnicity, nationality, sexual orientation, social origin, religion or belief, and disability. 

Position Summary  

Nestlé is currently looking for a Service Specialist. You´ll be responsible to drive service performance by proactively identifying and resolving potential service issues and proactively communicate issues as identified.      

A day in the life of Service Specialist  

• Monitor all physical movements within the transportation plan, ensuring shipments flow as planned and are delivered on time. 

• Identify potential disruptions early and implement effective corrective actions to maintain expected customer service levels. 

• Proactively communicate load status and action plans to both internal and external stakeholders. 

• Apply service strategies, aligning customer segmentation with daily problem‑solving activities. 

• Identify recurring or systemic issues related to carriers, distribution canters, customers, traffic, weather, etc., and develop sustainable solutions. 

• Use continues improvement principles and tools to identify performance gaps and drive continuous improvement. 

What will make you successful… 

• Provision of services in a domestic context, for single or multiple customers. 

• Domestic transport operations, ensuring efficiency and on‑time performance. 

• Strong problem‑solving capabilities, providing quick and effective responses to unforeseen situations. 

• Ability to manage potentially conflicting KPIs, particularly balancing cost vs. service. 

• Knowledge of Safety, Health and Environment principles, as well as Quality regulations and best practices. 

• Understanding of end‑to‑end Supply Chain processes. 

• Solid working knowledge of Microsoft Excel to support data analysis, KPI monitoring, and operational reporting. 

• Basic working knowledge of Spanish and English in a professional environment. 

What we offer  

Here at Nestlé Portugal we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:  

• Development of expertise  

• Immersion in a culturally diverse team 

• Local and international exposure 

• Flexible working environment 

• Engagement and well-being activities 

• Competitive salary  

• Health Insurance 

• Meal allowance card 

• Make part of the Nestlé Club and get discount in several partners 

• Free coffee (and good coffee) at the office 

• Shop with special discounts for employees 

• Company equipment according to professional needs 

• Medical support available at the office (in Lisbon) 

• E-learning courses and training program to get you where you aim to be 

• Career progression and possibilities for international career