Quality Supervisor

Position Snapshot

Business area: Nestle,Inc

Location: 980 Wilton Grove Rd, London, ON N6N 1C7;

In-Person

A little bit about us

While Nestlé is known for KitKat®, Gerber®, Nescafe®, and Maggi®. Our recipe for success comes down to one thing: our people.   

We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day. There are 3,400+ members of Nestlé Canada celebrated for taking action using agility, courage, and trust to find solutions that benefit the business or greater good. We’re a team of changemakers, who are curious and challenge the status quo, that take risks that will help drive us forward. 

Our focus is not only on nourishing our customers, but also on enriching you. We know that empowerment leads to strong employee engagement, a great work culture, and motivated employees.

What to Expect:

To lead and oversee quality assurance operations at the site level, ensuring compliance with NCI’s Nestlé Management System (NMS), ISO standards, and corporate policies related to food safety, quality, environmental sustainability, and occupational health.

Role Requirements

People and know-how:

• Lead, support and motivate the team in the achievement of their objectives.
• Contribute to the development of competence of quality professionals.
• Promote quality awareness and commitment to quality across the factory
• Promote digital and AI tools within the team to automate and stream line tasks
• Ensure site-level quality systems align with NMS and ISO standards.
• Conduct risk assessments, manage non-conformances, and ensure corrective actions.
• Lead internal audits and participate in management reviews.
• Lead and support external audits with QA manager.
• Maintain documented information per NMS standards.
• Address & approve consumer complaints and feedback professionally.

Quality System:

• Define and update the specific quality procedures, instructions and tools in the area of technical expertise.
• Contribute to define and follow-up on quality KPIs.
• Set operational objectives in collaboration with the Factory Quality Manager.
• Own and maintain the HACCP and Quality Management System (QMS) programmes, ensuring they are effectively implemented, regularly reviewed, and fully compliant with Nestlé and regulatory standards.
• Compliance to Nestle Standards including NQAC requirements for Lab Analytical and Safety Practices
• Release of finished products (back up)
• Promote and lead projects for the cost effectiveness of the Laboratory

Quality Mastership:

• - Support Nestlé Continuous Excellence program in the quest for zero defect.
• - Support activities to achieve compliance with the Nestlé Quality Management System requirements and other applicable
•   instructions and standards.
• - Support Factory OMP and Local Committee(s) to lead project(s), lead Pillar System(s), train and coach people, and ultimately contribute to Factory Goals.

Quality auditing and verification:

• - Support unit readiness for internal and external audits.
• - Performs trouble shooting and corrective action follow-up of non-conformities.

Preferred Skills

• - University graduate (preferred food science, food safety, microbiology or chemistry).

Operational Experience:

• - Working experience in the field of food quality and food safety.

 Business Experience:

• - Exposure to customers, suppliers, internal teams, business projects, cost savings (e.g. Mission, Special Projects etc).

Benefits

What you need to know