Business Area: Nespresso Retail 

Location:  Westfield Stratford, London

Salary:  Attractive Salary

Some of our fantastic benefits 

• Potential for up to a 10% annual bonus 

• Private medical insurance 

• Complimentary Nespresso coffee machine and monthly capsule allowance 

• 25 days holiday entitlement with bank holidays on top  

• Pension scheme 

• A focus on personal development and growth 

This is a full-time permanent opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual’s flexible working needs, don’t let it stop you from applying.  

We are recruiting for an inspiring, passionate and visionary Retail Manager to join the Nespresso Westfield, Stratford team. You will lead the boutique to successfully achieve its commercial objectives, identifying opportunities to optimise the boutique’s success, ensuring the commercial deliverables and KPI’s are achieved. 

Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving. We are a B Corp certified company and committed to Reducing, Reusing and Recycling: making coffee a force for good. 

Your impact  

Ultimately, you will be responsible for the entire daily operations of the boutique, embedding a culture of exceptional customer experience, empowering your team to communicate our Nespresso brand purpose and work to exceed the expectations of our customers at every interaction. 

Your other key responsibilities will include: 

• Translate the boutique’s commercial objectives into tangible KPI’s, providing clear goals for the team to achieve. 

• Develop and execute the strategic plan aligned to the wider business goals with internal and external stakeholders. 

• Align employee work schedules with sales plans to ensure appropriate floor coverage. 

• Role model and develop a culture of outstanding service and best in class customer experience, ensuring every customer interaction is elevated. 

• Advocate the importance of being a passionate Nespresso brand ambassador. 

• Inspire and develop a team to be the best they can be, being supportive, caring and leading by example. 

• Deliver a local calendar of events to drive awareness of the brand and engage with our existing customer base. Think new product launches and more! 

• Ensure the boutique is working in a safe and compliant way throughout the day-to-day operations. 

 Your ingredients for success 

To be successful in this role, you'll bring proven retail leadership experience, ideally gained within a premium or luxury retail environment. You'll be passionate about creating exceptional customer experiences and continuing to build a high-performing, engaged team culture where people feel empowered to thrive.

You'll also have:

• Proven experience leading, coaching and developing varied sized teams.
• A passion for creating an inclusive and positive team culture that drives engagement and performance.
• Experience managing HR best practice, including performance, development and employee relations.
• Strong commercial acumen, with the ability to analyse performance and implement action plans to deliver results.
• The ability to build strong relationships with customers, colleagues and stakeholders.
• Exceptional communication and interpersonal skills.

What you need to know

We’ll be considering candidates as they apply and will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application. 
  

At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide adjustments to ensure your full participation in the application process. 

To find out more about Nestle’s commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace 

We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!