Position Snapshot

Business area: Nespresso
Job Title: Senior Retail Manager (Boutique Business Manager)

Location: Covent Garden, London

Salary: Attractive Salary + potential bonus + other fantastic benefits including pension, private medical, Nespresso Coffee Machine and monthly capsule allowance,

Although this is a full time permanent opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual’s flexible working needs, don’t let this stop you from applying.

Position Summary

We are delighted to be recruiting an exciting role for Nespresso for a brand new opening. The Boutique Business Manager is responsible for the overall success of their Boutique and for driving a culture of elevated customer experience to positively impact both boutique and omni-channel commercial success. This role will establish a positive and consistent Nespresso brand presence, inspiring their teams who will story-tell and exceed the expectations of every customer in Boutique.

A little bit about us

Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Since 2001 in the UK, we’ve responded to consumers’ increasing appreciation for our quality coffee and our year-on-year growth is testament to the quality of our offering. Now we’d like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving.

At Nespresso, doing is everything: we produce the finest coffee that preserves the best of our world. We are committed to Reducing, Reusing and Recycling: making coffee a force for good. Nespresso is humbled to be joining a group of enterprises who are pioneering in their commitment – going beyond sustainability and balancing purpose with profit. The B Corp certification process evaluates performance that demands the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance purpose and profit. B Corp is more than a certification – it’s a movement. For Nespresso, B Corp certification reflects 30 years of commitment to sustainability.

A day in the life of a Boutique Business Manager….

The Boutique Business Manager is a diverse and exciting role, responsible for the overall success of the Boutique while maintaining consistent standards that represent the Nespresso brand identity. You will be responsible for the commercial success of the Boutique.

Key activities include:

• Continuously improve and innovate, analysing customer sales, service data and KPIs, using this insight to drive and elevate customer experience journey.
• Focus on strategic planning, team development and nurturing all internal and external relationships to strengthen the business.
• Identifying opportunities to elevate and optimise the Nespresso brand in the Boutique’s location, working with internal and external stakeholders to make this a success.
• Developing an annual strategy unique to their boutique and owning the delivery of the associated action plan.
• Working in partnership with Trade Development Managers to ensure strong collaboration and mutually beneficial relationships with local trade partners.
• Empowering yourself and the team to communicate our brand purpose, vision and stories to exceed the expectations of every customer.
• Set the expectations for our customer focussed approach at a local level, working with the Boutique Leader to ensure a consistent Nespresso customer experience in store with an outstanding level of service.

What will make you successful?

As the leading Boutique Business Manager, you will be a brand ambassador of your boutique, you’ll have the passion to lead your boutique to commercial success and the care to cultivate a team who promote our unique brand experience and Nespresso Story. You will have an agile approach to decision making whilst demonstrating the ability to problem solve and innovate.

Other key experiences required are:

• Experience in fast-paced customer facing environments providing exemplary levels of service.
• Experience in contributing and delivering a customer experience strategy.
• Proven track record of professional experience in direct customer sales. 
• Experience of managing and motivating a team.
• Proven track record of delivering results in a target-based environment.
• Experience of sharing information/insight confidently across varying levels of stakeholders.
• Can demonstrate an understanding of effective coaching and providing feedback to support others succeed in our business.
• Ability to develop strong relationships with key internal and external stakeholders.

What you need to know

What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, 25 days holiday plus bank holidays, pension scheme and a real focus on personal development and growth.

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)

We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!