Full-time on site/hybrid (Lviv) or remote (countrywide employment)


Change Enablement & Knowledge Coordinator

We are looking for a Change Enablement & Knowledge Coordinator to drive training and adoption of new ways of working across a diverse global stakeholder network. This role ensures teams are equipped with the knowledge, tools, and understanding to embrace end-to-end processes, workflow features, and data-driven capabilities. You will design and execute tailored training programs, interactive learning formats, and communication strategies to embed change and accelerate adoption.

Key Responsibilities:

• Enablement & Training Design:

• • Develop structured enablement approaches, including personas, needs, objectives, and formats.
  • Design engaging training programs and materials (playbooks, e-learning, workshops, infographics).
  • Measure training effectiveness and adoption rates.

• Training Execution & Change Embedment:

• • Deliver training sessions on new processes, workflows, and tools.
  • Support communication during rollouts and feature releases.
  • Drive pilots and user acceptance testing (UAT) for new functionalities.

• Champion Engagement & Collaboration:

• • Build and nurture a network of change champions.
  • Facilitate knowledge-sharing activities (forums, roundtables, community events).
  • Gather feedback to improve adoption strategies and operating models.

• Documentation & Knowledge Management:

• • Create and maintain a central knowledge repository (FAQs, guidelines, best practices).
  • Ensure alignment with global standards and evolving methodologies.

Requirements:

• Proven experience in training program design and change management within global organizations.
• Strong skills in stakeholder engagement, communication, and facilitation.
• Proficiency in learning tools (e.g., Articulate, SAP Litmos, Adobe Captivate) and documentation platforms (e.g., Confluence, SharePoint).
• Ability to translate complex processes into clear, user-friendly content.
• Excellent English communication skills (written and verbal).
• Familiarity with marketing operations and workflow technologies is a plus.

How we will proceed:  

You send us your CV → We contact relevant applicants → Interview with a Recruiter → Technical task submission → Interview with Hiring Team → Job Offer communication to the Finalist → First working day