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Junior Training and Learning Specialist

Junior Training and Learning Specialist

Lviv, UA

Lviv, UA

Position Snapshot

Lviv, UA
Full-time

Position Summary
A day in the life of...
  • Coordinate technical issues and align resolutions with impacted teams. Investigate and resolve process anomalies/

ambiguities, case resolution and escalate to the Training and Learning Supervisor as necessary;

  • Acts as the subject-matter expert for in-scope processes and market-specific knowledge, performing assigned tasks as

 per standard routines. (Eg.: Data uploads in iLearn, SucessFactor, Report analyses, etc);

  • Coordinate system testing ,analysis of results,deployment of new functionalities and services;
  • Responsible for providing feedback on operational enquiries reffered to you by the Contact Center;
  • Constantly Review KPIs and ways of working to identify opportunities for continous improvement using NCE

 methodology;

  • Ensure proper & timely documentation of process updates on Standard Operating Procedure;
  • Execute validation & reconciliation, prepare control reports for certain critical data/processes.
What will make you successful
  • University degree;
  • Project management experience to assure timely execution of key processes;
  • Prior success in working learning Management Systems;
  • Proficiency in English (Upper-intermediate: written and verbal 
Position Snapshot

Lviv, UA
Full-time

Position Summary
A day in the life of...
  • Coordinate technical issues and align resolutions with impacted teams. Investigate and resolve process anomalies/

ambiguities, case resolution and escalate to the Training and Learning Supervisor as necessary;

  • Acts as the subject-matter expert for in-scope processes and market-specific knowledge, performing assigned tasks as

 per standard routines. (Eg.: Data uploads in iLearn, SucessFactor, Report analyses, etc);

  • Coordinate system testing ,analysis of results,deployment of new functionalities and services;
  • Responsible for providing feedback on operational enquiries reffered to you by the Contact Center;
  • Constantly Review KPIs and ways of working to identify opportunities for continous improvement using NCE

 methodology;

  • Ensure proper & timely documentation of process updates on Standard Operating Procedure;
  • Execute validation & reconciliation, prepare control reports for certain critical data/processes.
What will make you successful
  • University degree;
  • Project management experience to assure timely execution of key processes;
  • Prior success in working learning Management Systems;
  • Proficiency in English (Upper-intermediate: written and verbal 

Apply now »