Service Desk Specialist 

Lviv, UA
Full-time on site/hybrid (Lviv) or remote (countrywide employment)

Are you passionate about IT support, systems administration, and user assistance? Nestlé Business Services Lviv team is looking for those who are ready to take on the challenge and become a part of our dedicated IS/IT team. In this position, you will be able to apply your technical skills in a global environment, cooperate with Nestlé colleagues across the globe, and grow your career within the world’s largest FMCG company. We’re proud to be an active equal opportunity employer, enhancing diversity & inclusion in our company.

You are:

• University graduate, preferably in IT or related field
• Experienced in Microsoft Operating Systems (Windows 11, Windows Server 2016)
• Familiar with Service Desk Systems, LAN/WAN, phone, and printing equipment
• Skilled in resolving hardware/software technical issues
• Comfortable with general IT administration tasks
• A strong communicator with a service-oriented mindset
• Capable of working under pressure and learning quickly
• English speaker at intermediate level (written and spoken)

With you we will:

• Provide technical assistance and support for incoming queries and issues
• Deliver corporate software support and troubleshoot user issues
• Resolve technical problems with network infrastructure and related systems
• Prepare technical documentation and user instructions according to standards
• Install and configure computer systems and peripherals
• Ensure proper setup of workstations, including new equipment and upgrades
• Support meeting equipment setup and maintain asset inventory
• Conduct IT inductions and assist in trainings
• Perform standard software installation in accordance with Nestlé standards

What’s in it for you:

• Remuneration package: annual salary review & bonus, 28 days of paid vacation, paid sick leave, medical insurance, IT Club discount program
• Official employment
• Personal & Professional development opportunities
• International environment and diverse team
• Relocation package or possibility of distance work

How we will proceed:

You send us your CV → We contact relevant applicants → Interview with a Recruiter → Interview with Hiring Team → Job Offer communication to the Finalist → First working day

Sounds exciting? Submit your CV today!