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Global Social Intelligence Develop. Lead

Global Social Intelligence Develop. Lead

Position Snapshot

Lviv, UA

Position Summary

The main responsibilities of the Global Social Intelligence Development Lead are to be the advocate of social media intelligence services among key stakeholders, continuously innovate (in terms of services, activities, processes, skills, capabilities and tools), evolve social media intelligence service line adopting and sharing best practices, pilot new services, and support the delivery of social intelligence solutions with the help of the Operations Lead.

A day in the life of...

1. Business & strategy: 

- Develop relationships with key internal and external stakeholders

- Develop pre-sales materials including business cases and best practices 

- Engage key stakeholders and run pre-sales meetings 

- Monitor service adoption and satisfaction

2. Social & research: 

- Advocate and represent social media intelligence globally at Nestle

- Understand business needs and identify research methodologies matching business needs 

3. Social media service improvement & innovation: 

- Develop scope of social media service capabilities (e.g. listen, engage, predict)

- Identify service gaps and improvements based on internal business needs and feedbacks

- Define social media intelligence evolution roadmap 

- Identify innovation opportunities and synergies between vendors/tools and Nestle to build new services

- Implement ongoing improvements, scout and formalize new opportunities for social intelligence

What will make you successful

  • 7-10 years experience in an agency or similar, providing social intelligence reports to customers
  • Business & strategic knowledge: 

- Ability to quickly understand business needs, expectations and opportunities

- Good communication and relationship skills 

- Good selling approach and capabilities 

- Project management 

- Ability to deal with frequent changes or unexpected events

- Extended understanding of building brands based on strategic planning, and the role of research and insights in those processes

  • Social, research & insights expertise: 

- Practical & technical knowledge of social media intelligence topics and use cases within FMCGs companies (e.g. social media listening, social trends, social voice of a consumer, insights building, etc...)

- Ability to monitor and curate technology trends within social media intelligence, insights and data science industries

- Experience with social intelligence tools; understanding vendors and services offered

  • Innovation seeking: 

- Ability to continuously identify improvement opportunities demonstrating accuracy and looking for ways to improve and promote quality

- Intrapreneur experience to innovate and create new services in a multi-cultural, multi-market world

- Startup or innovation background in consumer product, insights or marketing environments

Position Snapshot

Lviv, UA

Position Summary

The main responsibilities of the Global Social Intelligence Development Lead are to be the advocate of social media intelligence services among key stakeholders, continuously innovate (in terms of services, activities, processes, skills, capabilities and tools), evolve social media intelligence service line adopting and sharing best practices, pilot new services, and support the delivery of social intelligence solutions with the help of the Operations Lead.

A day in the life of...

1. Business & strategy: 

- Develop relationships with key internal and external stakeholders

- Develop pre-sales materials including business cases and best practices 

- Engage key stakeholders and run pre-sales meetings 

- Monitor service adoption and satisfaction

2. Social & research: 

- Advocate and represent social media intelligence globally at Nestle

- Understand business needs and identify research methodologies matching business needs 

3. Social media service improvement & innovation: 

- Develop scope of social media service capabilities (e.g. listen, engage, predict)

- Identify service gaps and improvements based on internal business needs and feedbacks

- Define social media intelligence evolution roadmap 

- Identify innovation opportunities and synergies between vendors/tools and Nestle to build new services

- Implement ongoing improvements, scout and formalize new opportunities for social intelligence

What will make you successful

  • 7-10 years experience in an agency or similar, providing social intelligence reports to customers
  • Business & strategic knowledge: 

- Ability to quickly understand business needs, expectations and opportunities

- Good communication and relationship skills 

- Good selling approach and capabilities 

- Project management 

- Ability to deal with frequent changes or unexpected events

- Extended understanding of building brands based on strategic planning, and the role of research and insights in those processes

  • Social, research & insights expertise: 

- Practical & technical knowledge of social media intelligence topics and use cases within FMCGs companies (e.g. social media listening, social trends, social voice of a consumer, insights building, etc...)

- Ability to monitor and curate technology trends within social media intelligence, insights and data science industries

- Experience with social intelligence tools; understanding vendors and services offered

  • Innovation seeking: 

- Ability to continuously identify improvement opportunities demonstrating accuracy and looking for ways to improve and promote quality

- Intrapreneur experience to innovate and create new services in a multi-cultural, multi-market world

- Startup or innovation background in consumer product, insights or marketing environments

Lviv, UA

Lviv, UA

Apply now »