Nestlé is one of the world’s leading food and beverage company, with 2000 global iconic brands and operating in 188 countries.

At Nestlé we work for unlocking the power of food to enhance quality of life for everyone, today and for generations to come. That is our purpose.

We are the Good food, Good life company. We believe in the power of food to enhance lives. Good food nourishes and delights the senses. It helps children grow healthy, pets thrive, parents age gracefully and everyone live life to the fullest. Good food brings us together. Good food also respects our planet and protects resources for future generations.

Get to know us better at www.nestle.com

Join Nestlé Team and be a Force For Good!

We are currently looking for an After Sales B2B Supervisor to join our Nespresso team.

Location: Maslak, İstanbul

Type of contract: Permanent

As an After Sales B2B Supervisor, you will have the following responsibilities;

Manage internal and external technician in order to ensure best in class After Sales Service for B2B Striving for excellence while maintaining operational efficiency                                          

Put in place the KPIs and be the lead for:

Regular reporting

Continuous improvement actions                

Ensure, with the partnership of B2C /B2B CRC team and B2B & B2C operation team that service level provided to customers is best in class by Identifying the improvement points Put in place the necessary preventive and corrective actions             

Manage Safety and Quality within B2B & B2C technicial                       

Manage Safety and Quality within B2B & B2C external partners

Managing spare parts inventory and placing an order in accordance with inventory levels Permanent comunication with HQ B2B & OEM's teams to ensure up to date technical aspects

 Which profile are we looking for?

University degree

Fluent in English

Management experience

Experience in service position / organization.

Familiarity with information systems.

Experience with advanced management methodologies for continuous improvement.

Technical background in field  service

What are our employee community values?

Safety, quality, compliance and respect are pillars for our community existence.

Respect is our overaching value in Nestlé. We RESPECT eachother, others, environment and all life around.

We work in a supportive, caring, elevating environment. It is crucial for us to preserve our culture of solidarity.

What are our working values at Nestlé?

Flexible work schedule

Hybrid working

Multinational experience at one of the world’s leading food and beverage company

International and domestic career opportunities 

Development opportunities and trainings

Exclusive employee discounts

Employee Assistance Program, 24/7 expert support

Sport benefit program (benefit from more than 350 sport centers)

A paid birthday leave

4 weeks paternity leave

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment.  All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Be a force for good.

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