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Customer Lifecycle Specialist

Customer Lifecycle Specialist

Nestlé is one of the world’s leading food and beverage company, with 2000 global iconic brands and operating in 188 countries.

At Nestlé we work for unlocking the power of food to enhance quality of life for everyone, today and for generations to come. That is our purpose.

We are the Good food, Good life company. We believe in the power of food to enhance lives. Good food nourishes and delights the senses. It helps children grow healthy, pets thrive, parents age gracefully and everyone live life to the fullest. Good food brings us together. Good food also respects our planet and protects resources for future generations.

Get to know us better at www.nestle.com

Join Nestlé Team and be a Force For Good!

 

We are currently looking for a Customer Lifecycle Specialist to join our Customer Management team.

Location: Maslak, İstanbul

Type of contract: Permanent

 

As a Customer Lifecycle Specialist, you will have the following responsibilities;

  • Project management, planning and execution of customer retention strategy and customer loyalty program
  • Setting up the right data architecture and systems that facilitate systematic Attract-Acquire-Grow-Retain process for the organisation. Optimising current data, scoping out and enhancing with new functionalities and interventions and working closely with the Zone Europe Team to implement the pilot CLM program in Türkiye.
  • Analyzing coffee machine consumption data and prepare consolidated analysis for customers insight and operaitonal optimizaiton
  • Leading the technological transition process and projects among sales and trade assets teams.
  • Enrichment and enlargement of the current database according to future omnichannel communication needs and requirements.
  • Planning, execution and measurement of the cross-category customer CLM campaigns.
  • Ensuring the development and execution of CLM tools and initiatives across the organization.

Which profile are we looking for?

  • 2-4 years in CRM / CLM / e-business / business analist / data mining experinece for sales & marketing preferably in Out of Home industry.
  • Has successfully delivered on KPIs.
  • Demonstrated success in managing/supporting multi-category and cross functional teams, creating a high performance culture.
  • Fluent in written and spoken English.
  • Has project management experience and Relevant University Degree.

What are our employee community values?

Safety, quality, compliance and respect are pillars for our community existence.

Respect is our overaching value in Nestlé. We RESPECT eachother, others, environment and all life around.

We work in a supportive, caring, elevating environment. It is crucial for us to preserve our culture of solidarity.

 

What are our working values at Nestlé?

Flexible work schedule

Hybrid working

Multinational experience at one of the world’s leading food and beverage company

International and domestic career opportunities 

Development opportunities and trainings

Exclusive employee discounts

Employee Assistance Program, 24/7 expert support

Sport benefit program (benefit from more than 350 sport centers)

A paid birthday leave

4 weeks paternity leave

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment.  All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Be a force for good.

..

Nestlé is one of the world’s leading food and beverage company, with 2000 global iconic brands and operating in 188 countries.

At Nestlé we work for unlocking the power of food to enhance quality of life for everyone, today and for generations to come. That is our purpose.

We are the Good food, Good life company. We believe in the power of food to enhance lives. Good food nourishes and delights the senses. It helps children grow healthy, pets thrive, parents age gracefully and everyone live life to the fullest. Good food brings us together. Good food also respects our planet and protects resources for future generations.

Get to know us better at www.nestle.com

Join Nestlé Team and be a Force For Good!

 

We are currently looking for a Customer Lifecycle Specialist to join our Customer Management team.

Location: Maslak, İstanbul

Type of contract: Permanent

 

As a Customer Lifecycle Specialist, you will have the following responsibilities;

  • Project management, planning and execution of customer retention strategy and customer loyalty program
  • Setting up the right data architecture and systems that facilitate systematic Attract-Acquire-Grow-Retain process for the organisation. Optimising current data, scoping out and enhancing with new functionalities and interventions and working closely with the Zone Europe Team to implement the pilot CLM program in Türkiye.
  • Analyzing coffee machine consumption data and prepare consolidated analysis for customers insight and operaitonal optimizaiton
  • Leading the technological transition process and projects among sales and trade assets teams.
  • Enrichment and enlargement of the current database according to future omnichannel communication needs and requirements.
  • Planning, execution and measurement of the cross-category customer CLM campaigns.
  • Ensuring the development and execution of CLM tools and initiatives across the organization.

Which profile are we looking for?

  • 2-4 years in CRM / CLM / e-business / business analist / data mining experinece for sales & marketing preferably in Out of Home industry.
  • Has successfully delivered on KPIs.
  • Demonstrated success in managing/supporting multi-category and cross functional teams, creating a high performance culture.
  • Fluent in written and spoken English.
  • Has project management experience and Relevant University Degree.

What are our employee community values?

Safety, quality, compliance and respect are pillars for our community existence.

Respect is our overaching value in Nestlé. We RESPECT eachother, others, environment and all life around.

We work in a supportive, caring, elevating environment. It is crucial for us to preserve our culture of solidarity.

 

What are our working values at Nestlé?

Flexible work schedule

Hybrid working

Multinational experience at one of the world’s leading food and beverage company

International and domestic career opportunities 

Development opportunities and trainings

Exclusive employee discounts

Employee Assistance Program, 24/7 expert support

Sport benefit program (benefit from more than 350 sport centers)

A paid birthday leave

4 weeks paternity leave

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment.  All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Be a force for good.

..

MASLAK / İSTANBUL, TR

MASLAK / İSTANBUL, TR

Apply now »