We are currently looking for a Commercial Operations Specialist to join our Nestle Health Science team who will follow the process of NHSc's invoice customers, from processing their orders to the delivery. To provide communication between the customer and NHSc  in order to solve possible problems with the customer. Follow up until the problem is resolved.

Main Responsibilities;

• Complete and resolve all demand capture failures within defined service level agreement.
• Upload the systems of orders from customers.                                                                                                                                                                         
• Informing customers about the status of their orders.
• Keeping customer data up to date.
• Making campaign reconciliations and processing TTS and FF accounts from the customer.
• Publish the daily sales report
• Make the campaign reconciliation.
• To follow the tender orders into the system, to make the FF difference.
• Follow up customer returns until they are received.
• Contact customer, when required, to propose mitigation actions due to Out of Stock risk and keep updated the Out of Stock Repository
• Reconciliation of pharmacy campaigns with pharmaceutical warehouses &consumer health distributors
• Answering information requests (order to cash) from customers

Qualifications;

• University graduation
• 2-3 years of experience in customer service, sales representative and/or hospital sales, preferably in the healthcare industry
• Good level of English is preffered