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Customer Relationship Rep (Logistics) Experienced Professional (No Job Charter)

Customer Relationship Rep (Logistics) Experienced Professional (No Job Charter)

Makati, PH, 1224

Makati, PH, 1224

Position Snapshot

Makati Based

Full-Time Employment

Position Summary

Responsible to effectively drive the Perfect Order Cycle Approach to minimize all waste and complexities in the O2C flow.

A day in the life of...

  • Complete and resolve all demand capture failures within defined service level agreement"    
  • Contact customer or internal contact to resolve blocked orders within SLA
  • Manage Stock Allocation issue that requires a customer contact
  • Manage Delivery Creation issue in collaboration with Order Filtering and/or ICC(Interface Centre of Competence)
  • Contact the customer and propose a resolution in case of Transportation issue related to Load Optimization, Carrier Selection, Appointment Scheduling and Delivery delay
  • Collaborates with billing in the resolution of billing issues that requires a contact with the customer"    
  • Be the principal contact for the customer for all returns and refusals
  • Capture and register Returns and Refusals requests through Customer Interaction
  • Analyse reasons for refusals and contact customers to propose mitigation actions for refusals

What will make you successful

  • 5 years or more experience in leading teams in at least two of the following areas :
    • Customer Service/ or Call Centre
    • Customer Facing Supply Chain
    • Demand & Supply Planning
    • Distribution/ Materials Handling
    • Sales and/ or Marketing
  • Project management experience to implementation of major project(s) or change program(s)
  • College/University degree required
  • Understands the interaction of all Supply Chain KPI’s e.g. Case Fill Rate, Order Fulfillment, Invoice Accuracy, Net Trade Working Capital, Returns and Refusals

Position Snapshot

Makati Based

Full-Time Employment

Position Summary

Responsible to effectively drive the Perfect Order Cycle Approach to minimize all waste and complexities in the O2C flow.

A day in the life of...

  • Complete and resolve all demand capture failures within defined service level agreement"    
  • Contact customer or internal contact to resolve blocked orders within SLA
  • Manage Stock Allocation issue that requires a customer contact
  • Manage Delivery Creation issue in collaboration with Order Filtering and/or ICC(Interface Centre of Competence)
  • Contact the customer and propose a resolution in case of Transportation issue related to Load Optimization, Carrier Selection, Appointment Scheduling and Delivery delay
  • Collaborates with billing in the resolution of billing issues that requires a contact with the customer"    
  • Be the principal contact for the customer for all returns and refusals
  • Capture and register Returns and Refusals requests through Customer Interaction
  • Analyse reasons for refusals and contact customers to propose mitigation actions for refusals

What will make you successful

  • 5 years or more experience in leading teams in at least two of the following areas :
    • Customer Service/ or Call Centre
    • Customer Facing Supply Chain
    • Demand & Supply Planning
    • Distribution/ Materials Handling
    • Sales and/ or Marketing
  • Project management experience to implementation of major project(s) or change program(s)
  • College/University degree required
  • Understands the interaction of all Supply Chain KPI’s e.g. Case Fill Rate, Order Fulfillment, Invoice Accuracy, Net Trade Working Capital, Returns and Refusals

Apply now »